2020 Jayco Travel Trailer White Hawk problems, complaints & recalls
Most-reported problem areas: Equipment (2) · Suspension:multiple Axle (1) · Suspension:front:springs:leaf Spring Assembly (1)
Safety recalls (4)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-06-04 · campaign 21V425000 · 87,649 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Equipment:appliance:oven/Stove/Cooktop 2021-03-17 · campaign 21V184000 · 18,636 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jayco White Hawk, Jay Flight SLX, Jay Feather, and Jay Flight travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.
Risk: A gas leak can increase the risk of a fire.
Fix: Jayco will notify owners, and Dometic service centers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner notification letters were mailed on May 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901566.
Structure:emergency:escape/Egress/Exit 2019-12-10 · campaign 19V873000 · 51 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 White Hawk (144) travel trailers, model 24MBH. The rear emergency escape window can not fully open due to the placement of exterior ladder.
Risk: In the event of an emergency, occupants may not be able to exit through the escape window, increasing risk of injury.
Fix: Jayco will notify owners, and dealers will remove and relocate the existing ladder to prevent interference with the emergency escape safety window, free of charge. The recall began December 20, 2019. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901503.
Service Brakes, Electric 2019-07-09 · campaign 19V516000 · 103 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 White Hawk Travel Trailers. The breakaway switch may have been incorrectly wired, which can cause the trailer brakes to not function in the event of a trailer separation from the tow vehicle.
Risk: If the trailer separates from the tow vehicle, the breakaway switch may not activate the trailer brakes, increasing the risk of a crash.
Fix: Jayco will notify owners, and dealers will inspect the breakaway switch for proper wiring , rewiring it as necessary, free of charge. The recall began July 12, 2019. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901438.
Service bulletins (6)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2022-05-17 · INC 22-067 · Service Bulletin/Repair Instructions
jayco and entegra coach storage tips. instructions for storing jayco and entegra coach diesel pushers.
Equipment 2022-02-22 · SRP 22-046 · Service Bulletin/Repair Instructions
instructions for resetting leveling system âzero pointâ
Electrical System:wiring 2020-08-24 · 20-017 TSB · Service Bulletin/Repair Instructions
disconnect switch may be wired incorrectly and prevent normal function of the disconnect switch. 2 part inspection / diagnostic required to confirm current wiring for possible rep
Equipment 2020-03-13 · INC 20-007 · Service Bulletin/Repair Instructions
informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
Electrical System 2019-08-16 · 19-039 · Service Bulletin/Repair Instructions
lci manufactured awning with incorrect motor that draws higher amperage. the removal of a 15 amp fuse and installation of a 12.5 amp auto reset breaker will ensure proper circuit protection for the incorrect motor.
Service Brakes, Hydraulic 2019-06-25 · 19-032 · Service Bulletin/Repair Instructions
incorrect wiring of the travel trailer emergency brake - breakaway switch will prevent trailer brakes from engaging.
What owners report
2026-02-12 · Suspension:multiple Axle“the contact owns a 2020 jayco travel trailer white hawk. the contact stated that while hauling the trailer, the rear end started wobbling and became unstable. there was an abnormal creaking sound coming from the rv while reversing. the vehicle was taken to the local service center, and it was determined that the rear spring holder had separated fro…”
2024-03-29 · Unknown Or Other“heating up water on stove, glass bi-fold, shattered all over on the cool down. stove burner was on for a very short time. this was the second time this happened. unit is close to new and will not use glass structure again. could get a serious injury.…”
2022-09-10 · Suspension“while driving down interstate rear axle hanger fell from frame of trailer allowing trailer to drop on rear taking weight from towed vehicle allowing it to become uncontrollable. was able to get stopped but was unable to move trailer from road do to axle alignment . a less experianced driver might have crashed causing death. this trailer frame desig…”
2022-01-13 · Equipment“the contact owns a 2020 jayco white hawk travel trailer. the contact received notification of nhtsa campaign numbers: 21v425000 (equipment) however, the part for the recall repair was not yet available. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the conta…”
2021-06-22 · Equipment“the contact owns a 2020 jayco white hawk. the contact received notification of nhtsa campaign number: 21v184000 (equipment) however, the part to do the recall repair was unavailable. the vehicle was taken to the dealer where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of ti…”
2021-06-08 · Suspension:front:springs:leaf Spring Assembly · 500 mi“the contact owns a 2020 jayco travel trailer. the contact stated while driving approximately 60 mph, the vehicle started to fishtail and almost resulted in an accident. the vehicle was diagnosed with needing the leaf spring replaced. the rv was repaired. the manufacturer was informed of the failure but offered no assistance. the failure mileage was…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.