2019 Jayco Travel Trailer White Hawk problems, complaints & recalls
Most-reported problem areas: Equipment (3) · Service Brakes (1)
Safety recalls (7)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-06-04 · campaign 21V425000 · 87,649 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Equipment:appliance:oven/Stove/Cooktop 2021-03-17 · campaign 21V184000 · 18,636 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jayco White Hawk, Jay Flight SLX, Jay Feather, and Jay Flight travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.
Risk: A gas leak can increase the risk of a fire.
Fix: Jayco will notify owners, and Dometic service centers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner notification letters were mailed on May 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901566.
Structure:emergency:escape/Egress/Exit 2019-12-10 · campaign 19V873000 · 51 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 White Hawk (144) travel trailers, model 24MBH. The rear emergency escape window can not fully open due to the placement of exterior ladder.
Risk: In the event of an emergency, occupants may not be able to exit through the escape window, increasing risk of injury.
Fix: Jayco will notify owners, and dealers will remove and relocate the existing ladder to prevent interference with the emergency escape safety window, free of charge. The recall began December 20, 2019. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901503.
Service Brakes, Electric 2019-07-09 · campaign 19V516000 · 103 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 White Hawk Travel Trailers. The breakaway switch may have been incorrectly wired, which can cause the trailer brakes to not function in the event of a trailer separation from the tow vehicle.
Risk: If the trailer separates from the tow vehicle, the breakaway switch may not activate the trailer brakes, increasing the risk of a crash.
Fix: Jayco will notify owners, and dealers will inspect the breakaway switch for proper wiring , rewiring it as necessary, free of charge. The recall began July 12, 2019. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901438.
Suspension:rear:axle:non-Powered Axle Assembly 2018-11-30 · campaign 18V851000 · 149 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019 Jayco White Hawk, Jay Flight SLX, and Jay Feather travel trailers. The inner wheel hub bearings may not have been sufficiently greased, which can cause the bearings to overheat and fail.
Risk: If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
Fix: Jayco will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began December 21, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901422.
Suspension:rear:axle:non-Powered Axle Assembly 2018-09-12 · campaign 18V618000 · 416 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019 Jayco White Hawk, Jay Flight, and Jay Flight SLX travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
Risk: The missing bearing race may cause premature hub bearing failure, possibly resulting in a separation of the hub from the axle, thereby increasing the risk of a crash.
Fix: Jayco will notify owners, and dealers will replace the defective hubs with new hubs or replace the axles, free of charge. The recall began October 18, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901410.
Equipment:recreational Vehicle/Trailer 2018-07-05 · campaign 18V449000 · 202 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019 Jayco White Hawk recreational trailers. The screws that secure the ladder steps to the ladder rail may break, which can cause occupants to fall.
Risk: If the ladder steps do not remain properly secured when stepped on, the user may fall, increasing the risk of injury.
Fix: Jayco has notified owners, and dealers will replace the #8 screws with heavier #10 screws, free of charge. The recall began on July 30, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901404.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2022-05-17 · INC 22-067 · Service Bulletin/Repair Instructions
jayco and entegra coach storage tips. instructions for storing jayco and entegra coach diesel pushers.
Equipment 2020-03-13 · INC 20-007 · Service Bulletin/Repair Instructions
informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
Latches/Locks/Linkages 2019-08-20 · 19-025 · Service Bulletin/Repair Instructions
baggage doors may leaking due to incorrect o-ring installed in handle
Service Brakes, Hydraulic 2019-06-25 · 19-032 · Service Bulletin/Repair Instructions
incorrect wiring of the travel trailer emergency brake - breakaway switch will prevent trailer brakes from engaging.
Equipment Adaptive/Mobility 2018-11-01 · 18-020 · Service Bulletin/Repair Instructions
flip up counter top damages dinette molding when slide is closed
What owners report
2021-09-14 · Equipment“the contact owns a 2019 jayco white hawk. the contact received notification of nhtsa campaign number: 21v425000 (equipment) however, the part to the recall repair was unavailable. the contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasona…”
2021-08-02 · Equipment“the contact owns a 2019 jayco white hawk. the contact received notification for nhtsa campaign number: 21v179000 (equipment) however, the part to do the recall repair was not available. the dealer had been notified about the recall however, the contact was informed that the part was not yet available. the manufacturer was made aware of the issue. t…”
2021-07-14 · Equipment“the contact owns a 2019 jayco white hawk. the contact received a recall notification for nhtsa campaign number: 21v184000 (equipment) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. th…”
2020-08-24 · Service Brakes · 40,000 mi“while driving at highway speed, i received a warning that the trailer had disconnected. i had no trailer brakes on either axle. i later traced the problem to the use of insulation displacement connectors (idc) used on very small wire.*dt consumer stated he is unsure weather there was corrosion but believes mechanical vibration has something to do …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.