2017 Thor Motor Coach Outlaw problems, complaints & recalls
Most-reported problem areas: Structure:body (1) · Fuel/Propulsion System (1) · Electrical System (1)
Safety recalls (5)
Structure:body:door 2021-10-29 · campaign 21V845000 · 424 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2017 Challenger, Miramar, and Outlaw motorhomes. The external compartment outer door skin may separate from the motorhome during transit.
Risk: A door skin that separates during transit can become a road hazard, increasing the risk of a crash.
Fix: Dealers will inspect the compartment door skin and replace the door as necessary, free of charge. Owner notification letters were mailed December 28, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000247.
Visibility 2018-11-16 · campaign 18V812000 · 1,485 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2017-2019 Thor Challenger, Miramar, and Outlaw motorhomes. The motorized windshield roller shade at the driver's seating position may unroll without warning while driving.
Risk: If the windshield roller shade unrolls while driving, it could block the driver's visibility, increasing the risk of a crash.
Fix: TMC will notify owners, and dealers will install a fastener to ensure the motor will not allow the shade to roll down during while driving. The recall began January 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000165.
Equipment 2017-11-22 · campaign 17V758000 · 110,400 vehicles
Defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Structure:body:door:hinge And Attachments 2016-12-13 · campaign 16V893000 · 209 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain model year 2016-2017 Outlaw motorhomes, models 37BG, 37LS, 37RB, 38RE and 38RF, manufactured January 13, 2016, to December 8, 2016. The affected vehicles have rear cargo door hinges with welds that may be inadequate for securing the hinge pin to the hinge plate.
Risk: If the welds are insufficient, the hinge may fail and the door could open with more force than normal, increasing the risk of injury.
Fix: TMC will notify owners, and dealers will inspect the hinge weld thickness, replacing the hinge as necessary, free of charge. The recall began on February 6, 2017. Owners may contact TMC customer service at 1-877-500-1020.
Equipment:other:labels 2016-06-30 · campaign 16V492000 · 49 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain model year 2017 Outlaw motorhomes manufactured January 15, 2016, to June 24, 2016. The affected vehicles are missing a warning label near the fuel fill station. This label warns operators not to smoke while in the presence of flammable vapors.
Risk: An operator that smokes near the fuel fill station with flammable vapors present can increase the risk of a fire.
Fix: TMC will notify owners, and dealers will install the warning label, free of charge. The recall began on August 9, 2016. Owners may contact TMC's Customer Service Department at 1-877-500-1020. TMC's number for this recall is RC000120.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
Equipment:other:owners/Service/Other Manual 2017-11-03 · LTR 110317 · Service Bulletin/Repair Instructions
this letter stated that there was one (1) service notification issued for the month of october, 2017.
What owners report
2021-11-23 · Structure:body“the front entry area and steps are falling down leaving an opening between the lower step and door (pictures in attached file). every time we enter the coach the steps sag, drop, and the floor dips. what if we or someone falls as the steps drop, or falls through the floor? we are also concerned if they will just fall out while we are driving down t…”
2021-11-01 · Fuel/Propulsion System“i was driving when the vehicle suddenly lost power; as it coasted to a stop, the cabin filled with gas smell. i stopped the vehicle and noticed significant amount of gasoline dripping from the engine. the vehicle was towed and service personnel determined the fuel line, specifically the plastic part that was clipped to the engine fuel rail, had cat…”
2018-08-08 · Electrical System · 8,100 mi · 🔥 fire“the electrical jacks are located under the kitchen sink waste line. when the waste line becomes separated due to traveling vibrations it allows water to seep into the jacks which caused a short and fire. the vehicle was parked and hooked up to water and electric. the microwave was in use. *tt…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.