2020 Thor Motor Coach Outlaw problems, complaints & recalls
Most-reported problem areas: Structure:body (3)
Safety recalls (3)
Visibility:glass, Side/Rear 2020-06-09 · campaign 20V339000 · 71 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2020-2021 ACE, 2021 Four Winds and 2020 Gemini, Axis, Compass, Delano, Windsport, Hurricane, Outlaw, and Vegas motorhomes. The adhesive bond between the glass and the metal hinge frame of the frameless windows may fail which would then allow the glass to detach and fall out.
Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of a crash.
Fix: TMC will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. The recall began July 10, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000192.
Electrical System:12v/24v/48v Battery:cables 2019-08-20 · campaign 19V609000 · 1,941 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2020 Chateau, Daybreak, Four Winds, Freedom Elite, Majestic, Outlaw and Quantum motorhomes. The battery cables may loosen on the battery isolation manager (BIM) or battery isolation relay (BIR), causing premature BIN/BIR failure or electrical arcing.
Risk: The loose connection can causing arcing, increasing the risk of a fire.
Fix: TMC will notify owners, and dealers will install lock washers to properly secure the battery cable to the BIM/BIR. If the cable was loose, dealers will also replace the BIM/BIR, free of charge. The recall began October 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000172.
Equipment:recreational Vehicle/Trailer 2019-06-30 · campaign 19V504000 · 1,554 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.
Risk: Unexpected movement of the slide-out room can increase the risk of a injury.
Fix: TMC will notify owners, and dealers will update the affected software, free of charge. The recall is expected to begin August 28, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000170.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
What owners report
2024-03-20 · Structure:body · 💥 crash“there is a recall on the windows. i received the notice from nhtsa in jan of 2023. i have been trying to get thor to perform the repair for 14 months, without success. the windows "could" fall off. in fact, one of my windows did fly off on the freeway and go through the windshield of a passenger car. luckily nobody died, and my insurance paid them.…”
2022-12-14 · Structure:body“the double pane windows on the sides of the motorhome separate which allows the window pane to fall off into the road while traveling. this pane of glass falling out at highway speeds could cause serious harm to other travelers and vehicles.…”
2022-04-14 · Structure:body“hello we took the rv on our trip in nov 2021 and noticed cold air entering the cabin near the driver and passenger feet. after pulling the 45degress trim that covers sits between the floor and wall i noticed that is a gap and i could see the road. upon further investigation it looks like the side wall has separated from the floor of rv. upon furth…”
2021-07-02 · Unknown Or Other“frameless window fell off during a trip, the window glue probably failed. we are not sure when it happened, i hope no one got injured on the highway. …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.