2019 Thor Motor Coach Outlaw problems, complaints & recalls
Most-reported problem areas: Structure:body (1)
Safety recalls (6)
Equipment:recreational Vehicle/Trailer 2019-06-30 · campaign 19V504000 · 1,554 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.
Risk: Unexpected movement of the slide-out room can increase the risk of a injury.
Fix: TMC will notify owners, and dealers will update the affected software, free of charge. The recall is expected to begin August 28, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000170.
Visibility 2018-11-16 · campaign 18V812000 · 1,485 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2017-2019 Thor Challenger, Miramar, and Outlaw motorhomes. The motorized windshield roller shade at the driver's seating position may unroll without warning while driving.
Risk: If the windshield roller shade unrolls while driving, it could block the driver's visibility, increasing the risk of a crash.
Fix: TMC will notify owners, and dealers will install a fastener to ensure the motor will not allow the shade to roll down during while driving. The recall began January 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000165.
Electrical System 2018-08-29 · campaign 18V572000 · 138 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2018-2019 Outlaw motorhomes, model 29J. The 12V wiring for the coach may have been improperly wired to the battery instead of wired through a circuit breaker.
Risk: In the event of an electrical short circuit, the unprotected circuit can increase the risk of a fire.
Fix: TMC will notify owners, and dealers will correct the circuit's wiring, free of charge. The recall began October 9, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000160.
Visibility 2018-07-19 · campaign 18V482000 · 119 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2018-2019 Thor Outlaw motorhomes, model 29J. These vehicles were manufactured without the rear reflex reflectors, which can make the vehicle less visible to other drivers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Missing rear reflex reflectors can make the vehicle less visible to other drivers, increasing the risk of a crash.
Fix: TMC will notify owners, and dealers will install the missing reflectors, free of charge. The recall began on August 16, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC0000157.
Suspension:rear:springs:leaf Spring Assembly:u-Bolt, Leaf Spring To Axle 2018-06-08 · campaign 18V385000 · 691 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2019 Thor Four Winds, Chateau, Freedom Elite, Majestic, Outlaw, Quantum and Vegas motorhomes built on modified Ford E-450 chassis. The U-bolts on the rear axle that hold the leaf spring and rear axle together may have been insufficiently tightened.
Risk: The loose U-bolts may further loosen or break allowing the axle to separate and cause a loss of control, increasing the risk of a crash.
Fix: TMC has notified owners, and dealers will tighten U-bolts to the proper torque, free of charge. The recall began on June 22, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000156.
Seat Belts: Rear/Other:buckle Assembly 2018-02-19 · campaign 18V120000 · 65 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2018-2019 Outlaw recreational vehicles, model 29J. The sofa seat belt bracket may not meet the strength requirements and may not adequately restrain an occupant in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."
Risk: If the bracket does not meet the strength requirements, the anchorage may fail in the event of a crash, increasing the risk of injury.
Fix: TMC will notify owners, and dealers will install a new bracket, free of charge. The recall began on April 4, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000151.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
Equipment:other:owners/Service/Other Manual 2017-11-03 · LTR 110317 · Service Bulletin/Repair Instructions
this letter stated that there was one (1) service notification issued for the month of october, 2017.
What owners report
2024-09-11 · Unknown Or Other“the trailer hitch mounting brackets failed (metal sheered) where the hitch mounts to the frame. it attaches at 2 points, and both points malfunctioned. my trailer almost separated from the rv while i was driving. there was only about 5% of the metal remaining, even though i was only towing 1100 lbs of the 8000lb capacity. after posting in a faceb…”
2022-03-31 · Structure:body“the bolts used to mount the rv body to the frame are substandard and spaced too far apart. the rv body weight causes these bolts to begin shearing off. once one shears off, the entire rv becomes unstable and causes more bolts to fail. on this rv, all of the bolts from the front of the coach to the second exterior storage bin back, on both sides fai…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.