2020 Dodge Journey problems, complaints & recalls
Most-reported problem areas: Electrical System (11) · Back Over Prevention (7) · Engine (5)
🧭 Reliability snapshot
Compared against other Dodge Journey model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (1)
Back Over Prevention: Sensing System: Camera 2025-08-26 · campaign 25V552000 · 219,577 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Service bulletins (116)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2025-12-03 · 108465 · Service Bulletin/Repair Instructions
camera – rear view
Unknown Or Other 2025-08-15 · 9100653 · Service Bulletin/Repair Instructions
verify reman part number availability. order the "r" part number for all orders: warranty, mopar, customer pay and service contract. order "68" part number for new unsold units only.
Electrical System 2025-07-28 · 106241 · Service Bulletin/Repair Instructions
lamp - dome
Electrical System 2025-06-12 · 104974 · Service Bulletin/Repair Instructions
lamp - dome
Electrical System 2025-05-16 · S2323000002 REV.A · Service Bulletin/Repair Instructions
"washer light on and will not turn off after adding washer solvent."
Electrical System 2025-05-01 · 103774 · Service Bulletin/Repair Instructions
lamp - dome
Showing the 6 most recent of 116 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-13 · Electrical System“the contact owns a 2020 dodge journey. the contact stated that after the vehicle was not driven and remained parked in the driveway for two weeks, the police department notified the contact at approximately 1:00 am that the horn was sounding continuously. the contact attempted to deactivate the horn using the security alarm key fob, but the attempt…”
2026-09-18 · Back Over Prevention: Sensing System: Camera“my 2020 dodge journey is subject to fca recall 59c / nhtsa campaign 25v-552 involving the rearview camera. the camera malfunction affected the rearview image used when backing. while the recall was open, i contacted an authorized dodge dealer. i was advised that fca's official recall remedy/parts had not yet been released. the dealer nevertheless …”
2026-08-22 · Electrical System“when starting my car and turning on my air or heat component the front will turn on but the components in the middle won’t! you have to hit the panel to make it turn on and when your driving the middle component shuts off losing power and dims the lights and dash lights with radio screen! i’ve had this issue since i purchased this car 3yrs ago and …”
2026-08-13 · Back Over Prevention · 97,000 mi“the contact owns a 2020 dodge journey. the contact stated that while reversing the vehicle, the rear-view camera was inverted. the contact received notification of nhtsa campaign number: 25v552000 (back over prevention); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manu…”
2026-08-10 · Electrical System“the wiring harness for back hatch the coating of the wire are all cracking . the passenger side rear back up light wasn’t working and the harness is cracking the wiring when opening and closing the hatch . i have picture. it looks worse in person …”
2026-06-26 · Back Over Prevention · 36,000 mi“the contact owns a 2020 dodge journey. the contact stated that while reversing at an undisclosed speed, the rearview camera image was intermittently flipped, distorted, and inoperative. no warning lights were illuminated. a dealer was contacted and stated that there was no fix for the failure. the vehicle was not repaired. the contact received noti…”
2026-05-21 · Back Over Prevention · 110,000 mi“the contact owns a 2020 dodge journey. the contact received notification of nhtsa campaign number: 25v552000 (back over prevention); however, the part for the repair was unavailable. the contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. the contact stated that when reversing the back over, the …”
2026-05-20 · Back Over Prevention · 40,000 mi“the contact owns a 2020 dodge journey. the contact stated that while in reverse(r), the rearview camera would display an upside image. the contact stated that she had purchased a replacement camera and was given an estimate for the labor. the contact then received notification of nhtsa campaign number: 25v552000 (back over prevention); however, the…”
2026-04-30 · Unknown Or Other“back-up camera was recalled august 25, 2025. not repaired yet and no information from manufacturer, chrysler corp. the screen shows black and streaks, sometimes reflects upside down images. i have the 2020 dodge journey and it is difficult to see when backing. …”
2026-04-14 · Visibility/Wiper“backup camera has been recalled several months ago but no remedy has been made yet. i’ve also noticed when i turn on the wipers my screens including the dash and entertainment go dark and barely visible. …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.