2020 Keystone Montana problems, complaints & recalls
Most-reported problem areas: Visibility (1) · Structure:body (1) · Equipment (1)
🧭 Reliability snapshot
Compared against other Keystone Montana model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (1)
Visibility:glass, Side/Rear 2020-06-12 · campaign 20V351000 · 428 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.
Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Fix: Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 24, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-375.
Service bulletins (11)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2024-01-17 · KSB-210122 · Service Bulletin/Repair Instructions
revision of ksb-210122. it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2023-11-29 · KSB-210122 V2 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2022-03-24 · 210122 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Equipment 2021-03-01 · KSB-200305 · Service Bulletin/Repair Instructions
attached are the updated repair instructions for ksb-200305. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper
Structure 2021-02-24 · KSB-210218 · Service Bulletin/Repair Instructions
this is the inspection instructions for ksb-210218, inspection process sidewall cracks. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership p
Trailer Hitches:fifth Wheel Assembly 2021-02-23 · KSB-180328 V2 · Service Bulletin/Repair Instructions
this is the revised repair instructions for ksb-180328. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper and
Showing the 6 most recent of 11 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-12-31 · Structure:body“2020 montana 3780 rl 5th wheel june 2024 fiberglass 18 inch crack pass sidewall front cap talked with keystone they set me up with local dealer in july, in sept they approved repair for frame flex. october 2024 after repair service team had completed repair and was moving it with forklift, and another cracked formed in another spot as of dec 31 2…”
2021-09-10 · Equipment · 10,000 mi“the contact owns a 2020 keystone montana hauled by a 2016 ford f-150. the contact noticed that the lippert fifth wheel pin box that was connected to the vehicles was fractured. the contact mentioned that the pin box was damaging the bottom of the trailer and the contact was unable to remove the trailer. the vehicle was not taken to a dealer. the fa…”
2021-06-08 · Visibility“the contact owns a 2020 keystone montana rv. the contact stated while driving 65 mph, the window glass panel detached causing one of the driver side windows to collapse didn't realize it was gone until vehicle was pulled over to the road side. the contact stated there was no warning light illuminated. the vehicle was taken to the local dealer where…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.