2020 Ram Promaster problems, complaints & recalls
Most-reported problem areas: Power Train (7) · Visibility/Wiper (4) · Engine And Engine Cooling (4)
🧭 Reliability snapshot
Compared against other Ram Promaster model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (5)
Equipment Adaptive/Mobility:wheelchair Restraints/Securement:latch/Anchor: 2025-12-17 · campaign 25V876000 · 86 vehicles
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Engine And Engine Cooling:cooling System:radiator Assembly 2025-10-23 · campaign 25V720000 · 300,691 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk: Electrical circuits that overheat increase the risk of a fire.
Fix: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners
Back Over Prevention: Sensing System: Camera 2025-08-26 · campaign 25V552000 · 219,577 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Power Train:automatic Transmission:internal:park Pawl 2023-04-27 · campaign 23V301000 · 165,503 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Fix: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Air Bags 2020-06-25 · campaign 20V374000 · 114 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Risk: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Fix: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Service bulletins (228)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-06-12 · S1623000028 Rev. K · Service Bulletin/Repair Instructions
outside power fold rearview mirror noise or loose at pivot. mirror contacts door window glass in the folded position.
Structure:body 2026-06-05 · S1623000028 REV.J · Service Bulletin/Repair Instructions
outside power fold rearview mirror noise or loose at pivot. mirror contacts door window glass in the folded position.
Structure:body 2026-05-29 · S1623000028 REV.I · Service Bulletin/Repair Instructions
outside power fold rearview mirror noise or loose at pivot. mirror contacts door window glass in the folded position.
Structure:body 2026-04-01 · S1623000028 REV.H · Service Bulletin/Repair Instructions
outside power fold rearview mirror noise or loose at pivot. mirror contacts door window glass in the folded position.
Structure:body 2026-03-27 · S2623000019 · Service Bulletin/Repair Instructions
water leak from roof area.
Electrical System 2026-03-04 · S1408000384 REV.J · Service Bulletin/Repair Instructions
start stop charging warning lamp illuminated on, intelligent battery sensor (ibs) state of charge (soc) inaccurate, battery charging message, presence of ibs related diagnostic trouble codes (dtcs), or battery warning lamp on
Showing the 6 most recent of 228 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-08-10 · Engine And Engine Cooling · 36,000 mi“the contact owns a 2020 ram promaster 3500. the contact received notifications of nhtsa campaign numbers: 25v552000 (back over prevention) and 25v720000 (engine and engine cooling); however, the parts to do the recall repairs were unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. …”
2026-08-08 · Electrical System“related recall: nhtsa 25v720000 / chrysler 67c — "the electrical circuit for the radiator fan may overheat." fire/injury: no fire / no injuries; component overheated and burned/melted. complaint narrative (paste this into the form) the radiator cooling fan on my 2020 ram promaster 3500 (3.6l gasoline v6) repeatedly became stuck running / would n…”
2026-06-17 · Back Over Prevention: Sensing System: Camera“the rear backup camera is intermediate and does not provide a visible image 90% of the time. when the vehicle is in reverse the display reports a message, "camera system unavailable". the van doesn't have rear or side windows and makes it nearly impossible to safely backup the vehicle.…”
2026-05-26 · Engine And Engine Cooling“the contact owns a 2020 ram promaster. the contact received notification of nhtsa campaign number: 25v720000 (engine and engine cooling) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufac…”
2026-05-26 · Engine · 120,000 mi“the contact owns a 2020 ram 3500. the contact stated that the vehicle, began to make a loud noise, and misfired. the vehicle was taken to the dealer where it was diagnosed with repaired; however the issue persisted. the vehicle was not taken for repairs again. the manufacturer was notified of the issue. the approximate mileage 120,000. …”
2026-05-21 · Back Over Prevention · 65,000 mi“the contact owns a 2020 ram promaster. the contact received notification of nhtsa campaign number: 25v552000(back over prevention); however, the part to do the recall repair was unavailable. the local dealer was contacted and it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of t…”
2026-05-13 · Visibility/Wiper“the rear backup camera has been intermittently failing for over one year on this 2020 ram promaster 2500. the failure has now become more frequent and extended. when the fault occurs, the infotainment screen displays a permanent "camera system unavailable" message that blocks access to all other functions including radio, phone, and navigation. the…”
2026-04-16 · Visibility/Wiper · 💥 crash“pertaining to the open recall: manufacturer recall number59c nhtsa recall number25v-552 we had called last year when the back camera started acting up; was told there was a pending recall to release by the end of the year (dec 2025). called back january 2026 to see about a fix on the recall, was notified they have the recall, but there wasn't a p…”
2026-04-13 · Back Over Prevention: Rearview System Braking“recall from 2025 every time i call they telling me the part is not available the rear view camera thermal fatigue cracks increasing the risk of a crash …”
2026-03-28 · Unknown Or Other“rearview camera only works 10% of the time; recall was issues in aug '25, but there is still not a remedy. seems pretty easy to just install a new camera, not sure why this is taking so long. the vehicle has horrible sight lines, backing up is near impossible on your own. recall info: aug 26,2025 manufacturer recall number59c nhtsa recall number…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.