2023 Ram Promaster problems, complaints & recalls
Most-reported problem areas: Steering (39) · Engine And Engine Cooling (15) · Fuel/Propulsion System (8)
🧭 Reliability snapshot
Compared against other Ram Promaster model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (6)
Steering:electric Power Assist System 2026-09-29 · campaign 26V621000 · 265,512 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Ram 1500 Promaster, Ram 2500 Promaster, Ram 3500 Promaster, and 2024-2026 Ram 3500 Electric (EV) vehicles. Water may enter the electric power steering wiring harness, which can disable power steering assist.
Risk: A loss of power steering assist can increase the risk of a crash.
Fix: Dealers will inspect and replace the wiring harness and electronic power steering gear, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed November 17, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 92D. Vehicle Identification Numbers (VINs) involved in this recall will became searchable on NHTSA.gov
Equipment Adaptive/Mobility:wheelchair Restraints/Securement:latch/Anchor: 2025-12-17 · campaign 25V876000 · 86 vehicles
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Engine And Engine Cooling:cooling System:radiator Assembly 2025-10-23 · campaign 25V720000 · 300,691 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk: Electrical circuits that overheat increase the risk of a fire.
Fix: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners
Back Over Prevention: Sensing System: Camera 2024-06-13 · campaign 24V436000 · 1,033,433 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Fix: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Structure:body:door 2024-06-06 · campaign 24V416000 · 266 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Risk: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Fix: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Seat Belts:front:buckle Assembly 2024-02-22 · campaign 24V129000 · 27,744 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles. The driver seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A malfunctioning seat belt warning system can result in improper seat belt use, increasing the risk of injury in a crash.
Fix: Dealers will inspect and replace the driver seat belt buckle as necessary, free of charge. Owner notification letters were mailed April 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 02B.
Service bulletins (165)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-10-15 · 9100948 · Service Bulletin/Repair Instructions
quad halogen headlamp assy for inoperative park/turn signal bulbs on vf halogen headlamps, if the bulb is burned out or inoperative, replace the bulb with a toshiba (w28/8w / 7444na) bulb exclusively. if the socket is melted, replace both the bulb and socket. do not use aftermarket bulbs.
Steering 2026-09-29 · 114732 · Service Bulletin/Repair Instructions
wiring - body left and wiring - chassis
Steering 2026-09-29 · 114731 · Service Bulletin/Repair Instructions
wiring - body left and wiring - chassis
Steering 2026-09-29 · 114728 · Service Bulletin/Repair Instructions
wiring - jumper
Steering 2026-09-29 · 114727 · Service Bulletin/Repair Instructions
wiring - jumper
Electrical System 2026-06-17 · S268A000014 · Service Bulletin/Repair Instructions
radio/etm is adding approximately 27ma draw to vehicle when in logistics mode
Showing the 6 most recent of 165 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-28 · Fuel System, Gasoline · 136,000 mi“the contact owns a 2023 ram promaster 2500. the contact stated that upon approaching the vehicle there was a puddle of fuel underneath the vehicle. the vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the fuel tank had failed and needed to be replaced. the vehicle was not repaired. the …”
2026-10-19 · Fuel/Propulsion System“my 2023 ram promaster 3500 van has a fuel leak where the filler-tube goes into the gas tank. i believe others have reported the factory defect & safty hazard. the manufacturer and the dealer will not fix it without charging me over $2,500. the vehicle is out of its 3-year, 36,000-mile warranty, but i believe this factory manufacturing defect should…”
2026-10-18 · Steering“ ram is or was (i hope someone checks) still selling the part with the defective recalled steering assembly for the issue with the corroded wiring harness. my van has been sitting in the shop for nearly a month disabled due to their entire steering system failing from this recalled issue, on top of the two week wait it was disabled waiting for the …”
2026-10-16 · Forward Collision Avoidance: Warnings“water intrusion into the electric power steering rack/harness causing failure. the steering wheel was shaking violently and rendering the vehicle completely undrivable. once the vehicle dried out, the symptoms went away. …”
2026-10-09 · Steering“power steering became inoperable requiring force to steer, with pulsing resistance against the direction being turned. wasn't a large safety concern, as i was trying to maneuver in a parking lot. happened suddenly.lights showed power assistant needs serviced. had it taken to a dealer where it was determined that water intrusion was the cause. quote…”
2026-10-07 · Fuel/Propulsion System“what component or system failed or malfunctioned, and is it available for inspection upon request? the plastic fuel tank failed. it cracked/split open and is actively leaking gasoline. the failure is at or near the filler inlet connection where the filler pipe attaches to the tank. the tank is still installed on the vehicle and is available for in…”
2026-09-29 · Visibility/Wiper“rear backup camera fails intermittently when shifting into reverse. failure is a blue screen on the driver display. seems the same problem is currently under recall for other ram models. …”
2026-09-28 · Service Brakes, Hydraulic:antilock/Traction Control/Electronic Limited Slip:wheel Speed Sensor/Tone Ring“this vehicle was a rental rv from roadsurfer in [xxx]. electronic issues caused a fault in the abs brake system that eventually damage the front axle assembly, which was replaced during our vacation. the electronic issue was not addressed so the abs brake problem continued throughout the trip, causing major safety issues as the brakes kept trying t…”
2026-09-21 · Engine And Engine Cooling · 200,000 mi“the contact owns a 2023 ram promaster 3500. the contact stated that while driving 65 mph, there was smoke coming from under the hood. additionally, there was an abnormal burning odor inside the vehicle. the dealer was contacted by phone and made aware of the failure. the vehicle was taken to the dealer where it was confirmed that the failure and ex…”
2026-09-17 · Steering · 5,604 mi“the contact owns a 2023 ram promaster 2500. the contact stated that the emergency control system was inoperable. while driving 3 mph over a bump in the roadway, the steering wheel locked up. while driving 65 mph, the failure recurred. additionally, while reversing, the vehicle stopped suddenly. prior to and after the failures, an unknown yellow war…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.