2016 Keystone Outback problems, complaints & recalls
Most-reported problem areas: Structure:body (2)
Safety recalls (3)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Structure 2017-07-13 · campaign 17V439000 · 910 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2016-2017 Keystone Outback travel trailers, models 220URB, 240URS, 250URS, 255UBH, and 293UBH. The affected vehicles were built with an incorrect drawbar installed to tow the travel trailer.
Risk: Under certain conditions while traveling, the drawbar may bend, affecting vehicle handling and increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will bolt on a reinforcement channel over the existing drawbar attachment of the frame, free of charge. The recall began on August 28, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-290.
Equipment:recreational Vehicle/Trailer 2016-05-10 · campaign 16V282000 · 88 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2016-2017 Keystone Outback recreational trailers, model 326RL, manufactured February 24, 2016, to April 21, 2016. These vehicles have a television mounting bracket that may not be properly secured to the wall.
Risk: The improperly secured bracket may allow the TV to fall, increasing the risk of injury to an occupant nearby.
Fix: Keystone has notified the affected owners. Dealers will re-install the TV bracket with larger screws, free of charge. The recall began on May 13, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-251.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System:wiring 2015-10-26 · 15-240 · Service Bulletin/Repair Instructions
this communication is the final customer notification for advisory 15-240 for the outback water heating wiring.
Electrical System:wiring 2015-10-26 · 15-240 · Service Bulletin/Repair Instructions
this communication is informing dealership service departments of advisory 15-240 for the outback water heating wiring.
Electrical System:wiring 2015-10-26 · 15-240 · Service Bulletin/Repair Instructions
this advisory 15-240 involves units manufactured with the wiring to activate the electric element on the water heater not wired correctly. this will not allow the use of the electric element of the water heater, while the propane side will function normally.
What owners report
2018-01-25 · Structure:body · 1,694 mi“tl* the contact owns a 2016 keystone outback. while the vehicle was undergoing a mandatory inspection, the contact was informed that there was a dip in the roof near the air conditioning unit. the vehicle was taken to an independent mechanic. the local dealer was not contacted. the vehicle was not diagnosed ore repaired. the manufacturer was notifi…”
2016-06-06 · Structure:body · 169 mi“keystone rv and dutchman rv of goshen, in are manufacturing defective units and refuse to replace the exterior side panels of the unit which are cracking in half. the rv has 5 cracks in the frp and gelcoat of the unit causing the body of the unit to crack apart. the more we haul it down the road the more cracks appear. the problem is that the luan…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.