2019 Keystone Outback problems, complaints & recalls
Most-reported problem areas: Structure (1)
Safety recalls (2)
Structure:frame And Members 2020-11-18 · campaign 20V715000 · 1,296 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Outback 335CG and 340BH recreational trailers. A section of the frame rail may have inadequate support where the draw bar is attached, allowing the frame rail to buckle.
Risk: A buckled frame may fail and increase the risk of a crash.
Fix: Keystone will notify owners, and dealers will add reinforcement plates to the existing frame, free of charge. The recall began December 15, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-391.
Power Train:axle Hubs 2018-11-28 · campaign 18V843000 · 982 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.
Risk: If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began January 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-340.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2021-03-01 · KSB-200305 · Service Bulletin/Repair Instructions
attached are the updated repair instructions for ksb-200305. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper
Equipment 2020-05-12 · KSB-200305 · Service Bulletin/Repair Instructions
this process describes how to replace a furrion antenna head with a winegard 360 for over the air (ota) channels.
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
Equipment 2019-02-07 · 19-344 · Service Bulletin/Repair Instructions
this is the repair instructions for advisory 19-344. it has been determined the outback 341rd were built with improper furnace ventilation. this is the letter to dealerships for advisory 19-344. it has been determined the outback 341rd were built with improper furnace ventilation. this is the lett
What owners report
2026-08-18 · Unknown Or Other“failed frame recall repair completed by meyer’s. was repaired, but not correctly cause the frame to buckle. i have had zero luck trying to get this resolved myself since march!…”
2021-09-22 · Structure · 9,000 mi“the contact owns a 2019 keystone outback travel trailer. the contact stated that after driving over a bump in the road at approximately 50 mph, the driver was informed by another motorist that the front-end of the trailer appeared to be extremely low to the ground. after stopping and inspecting the trailer, it was discovered that the subframe of th…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.