2021 Keystone Outback problems, complaints & recalls
Safety recalls (2)
Structure:frame And Members 2020-11-18 · campaign 20V715000 · 1,296 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Outback 335CG and 340BH recreational trailers. A section of the frame rail may have inadequate support where the draw bar is attached, allowing the frame rail to buckle.
Risk: A buckled frame may fail and increase the risk of a crash.
Fix: Keystone will notify owners, and dealers will add reinforcement plates to the existing frame, free of charge. The recall began December 15, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-391.
Equipment:other:labels 2020-08-19 · campaign 20V491000 · 27 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021 Outback travel trailers. The Federal Identification Tag incorrectly states that the tire pressure should be 65 PSI, when the correct tire pressure is 80 PSI. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: The incorrect label may lead to unintentionally underinflating the tires, possibly causing their failure, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will replace the Federal Identification Tag, free of charge. The recall began August 25, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-384.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-04-21 · KSB-260417 · Service Bulletin/Repair Instructions
this process describes the repair of the exact-slide g5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
What owners report
2025-04-16 · Unknown Or Other“the recall was originally done by the selling dealer in february 21. we purchased the rv in february 21. the recall failed 6 months later. it was repaired by the frame manufacturer bal while we were in florida. the recall is failing again. this recall is inadequate. rv is no longer safe to tow. keystone knows the recall repair is inadequate. …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.