2017 Keystone Outback problems, complaints & recalls
Most-reported problem areas: Wheels (1) · Structure:body (1) · Equipment (1)
Safety recalls (3)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Structure 2017-07-13 · campaign 17V439000 · 910 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2016-2017 Keystone Outback travel trailers, models 220URB, 240URS, 250URS, 255UBH, and 293UBH. The affected vehicles were built with an incorrect drawbar installed to tow the travel trailer.
Risk: Under certain conditions while traveling, the drawbar may bend, affecting vehicle handling and increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will bolt on a reinforcement channel over the existing drawbar attachment of the frame, free of charge. The recall began on August 28, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-290.
Equipment:recreational Vehicle/Trailer 2016-05-10 · campaign 16V282000 · 88 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2016-2017 Keystone Outback recreational trailers, model 326RL, manufactured February 24, 2016, to April 21, 2016. These vehicles have a television mounting bracket that may not be properly secured to the wall.
Risk: The improperly secured bracket may allow the TV to fall, increasing the risk of injury to an occupant nearby.
Fix: Keystone has notified the affected owners. Dealers will re-install the TV bracket with larger screws, free of charge. The recall began on May 13, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-251.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
Structure:body:roof And Pillars 2016-08-30 · 16-260 · Service Bulletin/Repair Instructions
this communication is the final customer notification for advisory 16-259 for the outback front roof transition molding.
Structure:body:roof And Pillars 2016-08-30 · 16-260 · Service Bulletin/Repair Instructions
this communication is informing dealership service departments of advisory 16-259 for the outback front roof transition molding.
Structure:body:roof And Pillars 2016-08-29 · 16-260 · Service Bulletin/Repair Instructions
this advisory 16-259 involves certain outback travel trailers. it has been determined the front roof transition molding on the vehicles listed in the population may not have been secured properly.
What owners report
2019-11-20 · Equipment“2017 keystone outback rv. consumer writes in regards to fire extinguisher safety recall. *ld *js…”
2018-12-23 · Wheels · 15,000 mi“trailer purchased new in april of 2017. during a thanksgiving trip i noticed what seems to be a tire delaminating. we replaced it with the spare. upon inspection when we returned home i noticed that the weight ratings of the tires don't seem to match what the factory is specifying the trailer weighs. the tires are trailer king st225/75r15 with a …”
2018-04-27 · Structure:body“tl* the contact owns a 2017 keystone outback trailer being hauled by a 2014 dodge ram. the contact received a recall notice for nhtsa campaign number: 17v439000 (structure) in october of 2017. the contact took the vehicle to motor sportland (4001 state st, salt lake city, ut 84107) and the draw bar was repaired. however, two months later, the draw …”
2018-04-27 · Unknown Or Other · 1,000 mi“but bare steel on tounge recall 17v-439 =- did not prime or paiint and is rusting - per keystone - not their problem and should not be in the environment whereit can get wet. what? - it is a teravel reailer and it is the tow bar. keystone has created a potentially worse safety issue by not painting the repair - now it could rust out a…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.