2022 Keystone Outback problems, complaints & recalls
Most-reported problem areas: Wheels (1) · Structure (1)
Safety recalls (3)
Equipment:recreational Vehicle/Trailer 2022-08-09 · campaign 22V604000 · 20,610 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2022 Dutchmen Aspen Trail, Coleman, Colorado, Voltage, Yukon, Keystone Carbon, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter and 2022-2023 Keystone Bullet travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Risk: An awning that drops or extends beyond normal operation can increase the risk of injury.
Fix: Dealers will repair or replace the awning fabric, free of charge. Owner notification letters were mailed September 16, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-434.
Equipment:recreational Vehicle/Trailer 2022-03-28 · campaign 22V195000 · 1,155 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2022 Bullet, Outback, and Passport travel trailers. The coupler hitch may have been welded improperly, which can cause the trailer to separate from the tow vehicle.
Risk: Trailer separation from a tow vehicle can increase the risk of a crash or injury.
Fix: Dealers will inspect the welds, and replace the coupler if necessary, free of charge. Owner notification letters were mailed May 3, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-427.
Equipment:recreational Vehicle/Trailer:120/240 Vac Electrical System:wiring 2022-03-11 · campaign 22V144000 · 39,240 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2022 Keystone Arcadia, Carbon, Alpine, Avalanche, Cougar, Fuzion, High Country Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, and 2021-2022 Sprinter and Bullet fifth wheel and travel trailers. The solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.
Risk: Inoperable safety alarms increase the risk of injury.
Fix: Dealers will inspect voltage readings and correct the wiring as necessary, free of charge. Owner notification letters were mailed May 2, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-423.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-04-21 · KSB-260417 · Service Bulletin/Repair Instructions
this process describes the repair of the exact-slide g5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
What owners report
2023-09-12 · Wheels“one of my trailer wheels broke apart launching shrapnel through the rv floor into the other tire on the same side…”
2023-06-14 · Structure · 80 mi“the contact owns a 2022 keystone outback rv. the contact stated that the awning on the front passenger’s side had separated from the rv. the dealer was contacted and stated that the failure was not under recall and the repair would not be covered under warranty. the manufacturer was not contacted. the failure mileage was 80.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.