2017 Chrysler Pacifica Plug-In Hybrid problems, complaints & recalls
Most-reported problem areas: Hybrid Propulsion System (18) · Electrical System (12) · Fuel/Propulsion System (11)
🧭 Reliability snapshot
Compared against other Chrysler Pacifica Plug-In Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
29 NHTSA complaints that reported an odometer reading.
Safety recalls (6)
Hybrid Propulsion System 2024-07-18 · campaign 24V536000 · 15,910 vehicles ⚠ PARK OUTSIDE
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may
Hybrid Propulsion System 2022-02-11 · campaign 22V077000 · 16,741 vehicles ⚠ PARK OUTSIDE
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may c
Electrical System:wiring:interior/Under Dash 2020-06-09 · campaign 20V334000 · 23,079 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC wil
Hybrid Propulsion System 2018-10-19 · campaign 18V740000 · 10,260 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Risk: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Fix: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Equipment:other:labels 2017-06-13 · campaign 17V375000 · 100 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.
Hybrid Propulsion System: Inverter 2017-06-09 · campaign 17V371000 · 1,375 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Risk: A vehicle that suddenly cannot be driven, increases the risk of a crash.
Fix: Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T34.
Service bulletins (183)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-09-08 · 9100900 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Structure:body 2026-07-07 · 9100860 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Engine 2026-07-06 · 113280 · Service Bulletin/Repair Instructions
hose and tube - egr coolant
Structure:body 2026-06-25 · S2623000046 · Service Bulletin/Repair Instructions
calibration requirements for the power sliding door module (psdm).
Structure:body 2026-06-19 · S2623000041 REV.A · Service Bulletin/Repair Instructions
power liftgate intermittently inoperative. will not open/ close. liftgate/hatch ajar message displayed. rev a
Structure:body 2026-06-12 · S1623000028 Rev. K · Service Bulletin/Repair Instructions
outside power fold rearview mirror noise or loose at pivot. mirror contacts door window glass in the folded position.
Showing the 6 most recent of 183 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-09-20 · Hybrid Propulsion System · 77,000 mi“the contact owns a 2017 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 24v536000 (hybrid propulsion system); however, the part to do the recall repair was not yet available. the contact stated that the battery had previously been replaced. the check engine warning light had illuminated. the local dealer was co…”
2024-05-22 · Unknown Or Other“was driving smelled plastic burning parked it at my house now dash says service charging system. it wont turn on or go into drive. i am afraid its going to catch fire. …”
2023-12-02 · Power Train · 🔥 fire“the car's lithium batteries caught fire to the point of smoldering. this happened at the end of the charge cycle. the car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. we are very thankful we caught it so quickly. no warnings or issues were apparent with t…”
2023-11-02 · Fuel/Propulsion System · 🔥 fire“what component or system failed or malfunctioned, and is it available for inspection upon request? - internal charging system or vehicle battery pack malfunctioned & caught fire. vehicle is available for inspection now, but not sure about when it is removed from our property. how was your safety or the safety of others put at risk? - it was a big …”
2023-06-05 · Structure:body“the driver-side rear sliding door is not closed securely and it reopened while closing without any other button access and obstacles on the door. but seems like it was fixed with an ecu software update. i have a problem with that and it was fixed with a repair visit last week. that means it was a known issue, but i must pay the repair cost. i have …”
2023-05-23 · Electrical System“the vehicle's high voltage battery was being charged using a siemens vg2 evse when an arcing sound was noticed and burning smell and smoking was seen. looking back at our home energy monitor, it appears to have been arcing for close to an hour without any warnings being thrown until shortly after being noticed. the car did eventually show a chargin…”
2023-05-16 · Engine“i have been trying to take care of this urgent safety recall since february 2023. the local dealership (4520 shelbyville rd, louisville, ky 40207) keeps telling me that they don't have a "loaner" care to provide to me while my vehicle is being repaired. i am a single father with 7 year old and primary care giver to 77 year old mother with alzheimer…”
2023-04-17 · Unknown Or Other“car is making a scary noise when driving…”
2023-01-12 · Hybrid Propulsion System · 68,849 mi“the contact owns a 2017 chrysler pacifica. the contact stated while driving 75 mph, the check engine warning light was illuminated, and there was a burning odor coming from the a/c vents. the contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the vehicle. the vehicle was taken to an …”
2022-12-11 · Fuel/Propulsion System · 🔥 fire“we had the fca recall #z11, nhtsa recall #22v-077 repaired on this vehicle. one week later, the plug-in hybrid pacifica was parked in the garage, plugged in but done charging. in the middle of the night, the battery spontaneously combusted. we heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. the car th…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.