2020 Chrysler Pacifica Plug-In Hybrid problems, complaints & recalls
Most-reported problem areas: Power Train (13) · Engine (11) · Service Brakes (5)
🧭 Reliability snapshot
Compared against other Chrysler Pacifica Plug-In Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Hybrid Propulsion System 2024-07-18 · campaign 24V538000 · 3,606 vehicles ⚠ PARK OUTSIDE
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B.
Electrical System:wiring:interior/Under Dash 2020-06-09 · campaign 20V334000 · 23,079 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC wil
Service bulletins (161)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-10-02 · S2621000006 · Service Bulletin/Repair Instructions
note: document released 10/2/2026. multiple warning indicators on in the ipc. esm - prndl flashing. and the vehicle will not shift into gear. the wipers may be on, with an electric parking brake unavailable.
Structure:body 2026-09-08 · 9100900 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Structure:body 2026-07-07 · 9100860 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Engine 2026-07-06 · 113280 · Service Bulletin/Repair Instructions
hose and tube - egr coolant
Structure:body 2026-06-26 · S2208000045 REV.D · Service Bulletin/Repair Instructions
backup camera poor image quality inspection
Structure:body 2026-06-25 · S2623000046 · Service Bulletin/Repair Instructions
calibration requirements for the power sliding door module (psdm).
Showing the 6 most recent of 161 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-05-23 · Engine · 57,016 mi“the contact owns a 2020 chrysler pacifica plug-in-hybrid. the contact stated that while driving approximately 55 mph the vehicle lost motive power. the contact stated that the "turtle symbol” was displayed with the message "vehicle will shut off soon - pull over" displayed. the contact had taken the vehicle to a local dealer; however, the failure w…”
2025-03-25 · Power Train“we were driving down the freeway at 70 mph and the vehicle displayed "vehicle will shut off soon, pull over safely" and immediately lost power and the gas pedal would do nothing.…”
2025-02-13 · Seats“we have a broken 2nd row captain's chair on the passenger side. the seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. in doing some research we found dozens of other people with similar age pacificas with identical problems.…”
2025-01-28 · Power Train“i received a service hybrid electric vehicle system warning. also vehicle speed may be limited warning. when i shut the vehicle off, it was loud and remained running. my safety and the safety of others were put at risk because the warning happened while i was driving and i couldn’t get speed to park in a safe location. i had my car towed to a loca…”
2024-12-30 · Electrical System · 50,000 mi“the contact's mother owns a 2020 chrysler pacifica hybrid. the contact stated while driving approximately 65 mph, the vehicle started losing motive power. the contact stated that his mother observed the message "stop safely - vehicle will shut off soon" and immediately after the warning light was illuminated the vehicle stalled. the contact stated …”
2024-09-20 · Engine“a coolant leak in the engine led to contamination, misfiring spark plugs. check engine light came on while driving, and very soon thereafter (~3 minutes) car began sputtering while accelerating and shaking while idle. acceleration seemed particularly unreliable and dangerous, leading driver to immediately exit the highway and continue straight to …”
2024-09-08 · Unknown Or Other“pacifica hybrid turned on but would not shift out of park or turn off. the radio was playing, air was blowing (though not cold), power doors were not functioning. the car was towed to a chrysler service center while still running. they turned the car off and when they looked at it several days later there were no errors codes and the car was turnin…”
2024-09-06 · Power Train“after driving a few minutes gas engine died and received "stop safely vehicle will shut off soon" on cluster as well as a turtle icon. …”
2024-08-10 · Engine“i was driving in a remote region of washington in high heat (101 f) outside of pasco, when my car alerted me that it was going to turn off and i needed to pull the car over and stop before it shut off. i had to rapidly decelerate and dodge other vehicles to make it to the shoulder of the highway. when i pulled over and shut it off, it reported that…”
2024-07-30 · Seats“both 2nd row quad seats have failed. the lever for leaning the seat forward pulls a cable that has a large spring in a plastic housing that fails. it failed on both seats within the same day in a hot weather environment. after failure, the seats both slide and tilt without the ability to lock into position. this is a huge safety concern as it provi…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.