2019 Chrysler Pacifica Plug-In Hybrid problems, complaints & recalls
Most-reported problem areas: Power Train (11) · Hybrid Propulsion System (5) · Electrical System (5)
🧭 Reliability snapshot
Compared against other Chrysler Pacifica Plug-In Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Hybrid Propulsion System 2024-07-18 · campaign 24V538000 · 3,606 vehicles ⚠ PARK OUTSIDE
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B.
Electrical System:wiring:interior/Under Dash 2020-06-09 · campaign 20V334000 · 23,079 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC wil
Service bulletins (161)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-10-02 · S2621000006 · Service Bulletin/Repair Instructions
note: document released 10/2/2026. multiple warning indicators on in the ipc. esm - prndl flashing. and the vehicle will not shift into gear. the wipers may be on, with an electric parking brake unavailable.
Structure:body 2026-09-08 · 9100900 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Structure:body 2026-07-07 · 9100860 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Engine 2026-07-06 · 113280 · Service Bulletin/Repair Instructions
hose and tube - egr coolant
Structure:body 2026-06-26 · S2208000045 REV.D · Service Bulletin/Repair Instructions
backup camera poor image quality inspection
Structure:body 2026-06-25 · S2623000046 · Service Bulletin/Repair Instructions
calibration requirements for the power sliding door module (psdm).
Showing the 6 most recent of 161 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-06-18 · Power Train · 70,200 mi“the contact owns a 2019 chrysler pacifica plug-in hybrid. the contact stated while driving 75 mph down a winding mountain road, the message “pull over immediately - vehicle will shut down soon” was displayed. the contact pulled over and was able to restart the vehicle. the contact stated that the message was displayed three times. the vehicle was d…”
2025-03-05 · Unknown Or Other“we received multiple reminders for the recalls to be addressed, but each time we make an appointment at various service centers, they say that they cannot address the recall due to staff shortage and parts not being available. this has been persisting for over 4 years. chrysler does not make a good faith effort to address these recalls. most recent…”
2025-02-10 · Unknown Or Other“unknown/recall not being fixable for months: due to a recall from mid-2024 which cannot be fixed, the vehicle is no longer safe to have parked in my garage, near my home, next to other vehicles, and is now not able to be used as intended. the risk of fire and/or explosion should require a manufacturer buyback. these vehicles have been dangerous for…”
2025-01-30 · Hybrid Propulsion System“the contact owns a 2019 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 24v538000 (hybrid propulsion system); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. …”
2025-01-23 · Hybrid Propulsion System“the contact owns a 2019 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 24v538000 (hybrid propulsion system); however, the part to do the recall repair was not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer ha…”
2024-11-30 · Steering“while driving the car down a busy 4 lane road at 55mph on [xxx] around [xxx] in irvine, ca, the car began to shake as the steering locked up and alerts came up on the dash that the power steering had failed. after turning the car off and on it did not fix it. leaving it off for 15 mins seemed to make the error go away. we had it towed to tustin tu…”
2024-11-14 · Power Train“van engine failed during driving. this is a known issue by chrysler and they will not repair the underlying problem - this is related to a prior recall. instead, it only suggested replacing the battery which is a temporary fix. separately, this van has a pending recall due to a fire risk. unable to use the plug-in hybrid function of the van nor pa…”
2024-11-08 · Electrical System“chrysler issued recall 72b back in july but has failed to provide a repair solution to the issue of a high voltage battery fire. they have advised to park the vehicle away from structures and to not charge. it's disappointing not to have a resolution or fix for this issue, especially going into the colder months and not being able to use the vehicl…”
2024-09-02 · Power Train“on [xxx] around 12:00 pm, while traveling northbound in the hov lane at 70 mph on [xxx] near [xxx] , with two small children in the passenger row and two adults in the front, the following error suddenly appeared on the dashboard: "stop safely -- vehicle will shut off soon." power to the engine stopped as a result and the car coasted. a "red turt…”
2024-07-29 · Power Train“check engine light cam on then a message "stop safely vehicle will shut off soon" this is related to recall 23v-010…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.