2021 Chrysler Pacifica Plug-In Hybrid problems, complaints & recalls
Most-reported problem areas: Hybrid Propulsion System (11) · Back Over Prevention (8) · Power Train (3)
🧭 Reliability snapshot
Compared against other Chrysler Pacifica Plug-In Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (1)
Hybrid Propulsion System 2024-07-18 · campaign 24V538000 · 3,606 vehicles ⚠ PARK OUTSIDE
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B.
Service bulletins (164)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-10-02 · S2621000006 · Service Bulletin/Repair Instructions
note: document released 10/2/2026. multiple warning indicators on in the ipc. esm - prndl flashing. and the vehicle will not shift into gear. the wipers may be on, with an electric parking brake unavailable.
Structure:body 2026-09-08 · 9100900 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Structure:body 2026-07-07 · 9100860 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Engine 2026-07-06 · 113280 · Service Bulletin/Repair Instructions
hose and tube - egr coolant
Structure:body 2026-06-26 · S2208000045 REV.D · Service Bulletin/Repair Instructions
backup camera poor image quality inspection
Structure:body 2026-06-25 · S2623000046 · Service Bulletin/Repair Instructions
calibration requirements for the power sliding door module (psdm).
Showing the 6 most recent of 164 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-05-19 · Back Over Prevention · 65,000 mi“the contact owns a 2021 chrysler pacifica. the contact received notification of nhtsa campaign number: (24v436000 (back over prevention) however, the recall repair was done; but the issue reoccurred a month later. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.…”
2025-12-01 · Electrical System · 41,000 mi“the contact owns a 2021 chrysler pacifica plug-in hybrid. the contact stated that the vehicle failed to start. the vehicle was towed to the dealer, where it was diagnosed with a power inverter module (pim) failure. the dealer replaced the power inverter module (pim); however, the failure persisted. the dealer determined that the hybrid battery need…”
2025-07-07 · Back Over Prevention · 40,000 mi“the contact owns a 2021 chrysler pacifica plug-in-hybrid. the contact received notification of nhtsa campaign number: 24v436000 (back over prevention); however, the dealer refused to perform the recall repair unless the radio was replaced. the dealer informed the contact that the radio was blocking the update from being completed. the local dealer …”
2025-02-24 · Power Train · 45,000 mi“the contact owns a 2021 chrysler pacifica hybrid. the contact stated while reversing into a parking space at approximately 2 mph, the service transmission warning light illuminated, and the transmission shift knob was flashing. the contact stated that the vehicle had ceased to move. the contact stated that the parking brake light was illuminated. t…”
2025-02-06 · Back Over Prevention“the contact owns a 2021 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was contacted. the manufacturer…”
2025-01-28 · Back Over Prevention“the contact owns a 2021 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the iss…”
2025-01-03 · Back Over Prevention · 41,000 mi“the contact owns a 2021 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. the contact stated that while reversing, the rearview camera image was frozen or black. the local dealer was contacted. the vehicle was not d…”
2024-12-17 · Back Over Prevention“the contact owns a 2021 chrysler pacifica hybrid. the contact stated that the back over camera occasionally went blank and was flickering. the radio was reset by xm radio. the contact received notification of nhtsa campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. the local dealer wa…”
2024-10-21 · Back Over Prevention“the contact owns a 2021 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the iss…”
2024-10-03 · Hybrid Propulsion System · 30,000 mi“the contact owns a 2021 chrysler pacifica hybrid. the contact stated while driving 60 mph, the check engine warning light illuminated. the vehicle was diagnosed, and it was determined that the battery had failed and needed to be replaced. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 24v538000 (hybrid propulsion s…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.