2018 Chrysler Pacifica Plug-In Hybrid problems, complaints & recalls
Most-reported problem areas: Hybrid Propulsion System (72) · Power Train (30) · Engine (21)
🧭 Reliability snapshot
Compared against other Chrysler Pacifica Plug-In Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
98 NHTSA complaints that reported an odometer reading.
Safety recalls (6)
Hybrid Propulsion System 2024-07-18 · campaign 24V536000 · 15,910 vehicles ⚠ PARK OUTSIDE
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may
Hybrid Propulsion System 2022-02-11 · campaign 22V077000 · 16,741 vehicles ⚠ PARK OUTSIDE
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may c
Electrical System:wiring:interior/Under Dash 2020-06-09 · campaign 20V334000 · 23,079 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC wil
Suspension:front:control Arm:lower Arm 2019-02-28 · campaign 19V143000 · 47,771 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Risk: A control arm separation could increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect the right front knuckle and lower control arm for damage, replacing the components as necessary. The right front lower control arm knuckle pinch bolt will be replaced with a larger-diameter pinch bolt. These repairs will be performed free of charge. The recall began April 26, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V15.
Hybrid Propulsion System 2018-10-19 · campaign 18V740000 · 10,260 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Risk: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Fix: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Electrical System:wiring:front Underhood 2018-08-09 · campaign 18V524000 · 12,779 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall o
Risk: A vehicle stall can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Service bulletins (165)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-09-08 · 9100900 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Electrical System 2026-07-10 · 08-271-26 · Service Bulletin/Repair Instructions
battery pack control module (bpcm) update customers must experience a malfunction indicator lamp (mil) illumination and the vehicle must symptom: exhibit/set the following diagnostic trouble code (dtc): ● u0412-00 - invalid data received from battery energy control module "a".
Structure:body 2026-07-07 · 9100860 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Engine 2026-07-06 · 113280 · Service Bulletin/Repair Instructions
hose and tube - egr coolant
Structure:body 2026-06-26 · S2208000045 REV.D · Service Bulletin/Repair Instructions
backup camera poor image quality inspection
Structure:body 2026-06-25 · S2623000046 · Service Bulletin/Repair Instructions
calibration requirements for the power sliding door module (psdm).
Showing the 6 most recent of 165 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-16 · Power Train · 181,901 mi“the contact owns a 2018 chrysler pacifica plug-in hybrid. the contact stated that while driving at 65 mph, the vehicle experienced a total loss of motive power. the check engine warning light illuminated, and a warning message reading "stop safely vehicle will shut off soon" was displayed. the vehicle was towed to a dealer where diagnosis confirmed…”
2026-05-22 · Electrical System:12v/24v/48v Battery · 101,000 mi“the contact owns a 2018 chrysler pacifica. the contact stated when attempting to charge the battery, the charger failed to work as intended . a dealer was contacted. the vehicle was towed to the dealer where it was diagnosed that the battery needed to be replaced and and they sent a request to the manfactuer in regards to replacing another batter…”
2025-03-17 · Vehicle Speed Control“i was traveling at south bound on toll 130 going 80mph (which is the speed limit on that road) when my pacifica immediately slowed down and my accelerator gave out. in addition to my dash flashing that the cruise control was no longer available, but the van also said "service charging system" and "shift to p to start", the engine light and batter l…”
2025-02-13 · Electrical System“i have a 2018 chrysler pacifica hybrid. i purchased it brand new in 2018. this van has had sooo many problems, it has been in and out of the shop, countless recalls. last year it was in the shop for almost the entire year, i think i had possession of the van for less than 3 months of the year. i just brought my van in for a recall related to t…”
2025-01-28 · Unknown Or Other“vehicle states "stop safely vehicle will shut off soon" with a red turtle logo. i have restarted the vehicle, and the warning persists. i am bringing in the car to the dealer next.…”
2025-01-28 · Fuel/Propulsion System“had check engine code p1c5e and vehicle would not charge. dealership has confirmed that the lithium battery has failed and needs to be replaced. they communicated with chrysler, opened a star case, and are in process of replacing the battery…”
2024-12-10 · Hybrid Propulsion System“the contact owns a 2018 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 24v536000 (hybrid propulsion system); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. …”
2024-12-09 · Power Train“on [xxx], my vehicle produced a large red wrench and a turtle warning on a busy highway and i was forced to pull to the side with my [xxx] son in the car, as the vehicle lost motive power. it was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. i had to escalate to a service m…”
2024-12-04 · Seats · 81,000 mi“the contact owns a 2018 chrysler pacifica hybrid. the contact stated while driving at an undisclosed speed, the middle passenger’s side captain seat became inoperable. the contact stated the back rest failed to remain locked in place. the contact stated that seat fell forward, raised up and unlocked before sliding forward and collapsing. the vehicl…”
2024-11-26 · Hybrid Propulsion System“the contact owns a 2018 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 24v536000 (hybrid propulsion system); however, the part to do the repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the is…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.