2018 Ford Fusion Energi problems, complaints & recalls
Most-reported problem areas: Power Train (3) · Fuel/Propulsion System (1) · Engine (1)
🧭 Reliability snapshot
Compared against other Ford Fusion Energi model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (64)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine And Engine Cooling 2024-03-06 · SSM 52335 · Service Bulletin/Repair Instructions
for 2015-2024 ford and lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to workshop manual (wsm), section 303-00 for oil leak inspection and testing methods. ford has evaluated turbochargers replaced for oil leak symptoms and although oil may coll
Power Train 2024-03-01 · SSM 52314 · Service Bulletin/Repair Instructions
during service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. replacement of the bolt
Electrical System 2023-08-02 · SSM 51838 · Service Bulletin/Repair Instructions
in various 2017-2023 ford and lincoln vehicles, customers may receive a message in the fordpass or lincolnway app stating feature unavailable. since this is a fleet vehicle, it cannot access the (sync connect) fordpass or lincolnway app through the tcu embedded modem. if this message appears, the ve
Equipment:other:owners/Service/Other Manual 2023-06-08 · SAN-Vol1 I1 · Service Bulletin/Repair Instructions
the service awareness newsletter is an informal communication that contains information that may not be presently available in a tsb, ssm, gsb, or other electronic communication. this article includes information on warranty, technical service tips and other service information.
Electrical System 2023-04-12 · 21B09 S2 · Service Bulletin/Repair Instructions
certain 2014-2020 model year multiple vehicle lines 3g telematics control unit to 4g upgrade kit reason for this supplement program terms & urgency / expiration date: program extension until july 31, 2023. service action: o ids level 128 or higher is now required to address various programmin
Structure 2023-04-04 · SSM 51536 · Service Bulletin/Repair Instructions
for 2000-2024 ford and lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. it is also not recommended to order a replacement module using a vehicle identification number (vin) from a different vehicle. most modules on these affe
Showing the 6 most recent of 64 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-08 · Power Train“the car suddenly stopped accelerating while turning left into an intersection from a stoplight, heading towards to a freeway on-ramp; there was a grinding sound. i was able to move to the curb lane before anyone hit me or others behind me. the car would not go into any gears and kept rolling even when in park. i had to put the parking brake on to k…”
2026-06-07 · Power Train“ford fusion energi battery failure. dealership wouldn't inspect the battery and kept replacing the battery control module. the replacement part kept failing under warranty and then the dealership quoted me $20,000 for the hybrid battery. they have replaced the bcm twice and error code p0dc9 keeps appearing. the ev range drops to zero randomly or ga…”
2026-04-17 · Power Train“i routinely have plugged in my phev, enjoying the quiet electric ride. i could complete a day's commute with the electric charge. however, the battery capacity was significantly reduced at about 50k miles. at about 73k miles, within a couple miles of starting to drive, the car would decelerate and go into 'limp mode', with a top speed of 35mph. …”
2025-06-17 · Electrical System:12v/24v/48v Battery · 80,000 mi“the contact owns a 2018 ford fusion energi. the contact stated that the hold voltage battery had decreased to 13–15 miles on a full charge when previously averaging 22–23 miles. there were no warning lights illuminated. the contact stated that the failure was related to customer satisfaction program: 24n19. the local dealer was not contacted. the v…”
2019-06-08 · Fuel/Propulsion System · 12,000 mi“while driving at 40 mph, the vehicle lost power. there were no warning indicators illuminated prior to the failure. the infotainment screen system and the dash console dials all went completely dark. the vehicle immediately shut down with no power in the middle of the road. the vehicle would not start up again. how can a vehicle be driving down…”
2019-03-25 · Electrical System · 17,000 mi“had car 1 year with no issues, now all of a sudden the sync 3 navigation system keeps breaking. started with getting a no gps symbol in the bottom left corner of the navigation window. now sometimes it effect the radio, phone and climate systems by reacting really slow to any commands, if it does anything at all. you can push a button and wait over…”
2018-03-26 · Engine · 1,231 mi · 💥 crash“i pulled up to the garage door stopping to press the remote button to open the door (as i do every day). suddenly the car lurched forward in the building damaging the door post and the front of the car. when i saw the building coming closer i had slammed the brake as hard as i could.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.