2020 Ford Fusion Energi problems, complaints & recalls
Most-reported problem areas: Electrical System (31) · Engine (3) · Wheels (1)
🧭 Reliability snapshot
Compared against other Ford Fusion Energi model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (58)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2024-04-03 · SSM 52410 · Service Bulletin/Repair Instructions
various vehicles have had pinpoint tests, guided routines and the warranty and policy manual recentlyupdated for diagnostics and repairs on sync generation 3 and later applications. when performingdiagnostics and repairs on sync gen 3 or later, select the diagnostics tab and search for related sympt
Engine And Engine Cooling 2024-03-06 · SSM 52335 · Service Bulletin/Repair Instructions
for 2015-2024 ford and lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to workshop manual (wsm), section 303-00 for oil leak inspection and testing methods. ford has evaluated turbochargers replaced for oil leak symptoms and although oil may coll
Electrical System 2024-02-29 · SSM 52307 · Service Bulletin/Repair Instructions
some 2020-2023 ford and lincoln sync3 equipped vehicles may experience an inaccurate notification in the fordpassãâ®/lincolnwayãâ® app indicating vehicle has entered deep sleep mode. vehicle has entered deep sleep mode message is expected if the vehicle has not been started for 14 consecutive days
Unknown Or Other 2023-10-05 · TSB 23-2307 · Service Bulletin/Repair Instructions
some 2019-2020 edge/f-150/fusion/continental/mkz/nautilus, 2019-2021 mustang/ranger/transit connect, 2020-2021 ecosport/escape/expedition/explorer/f-super duty/aviator/corsair/navigator, 2021 bronco sport and 2020-2022 explorer/aviator vehicles with sync 3 may experience various sync performance rel
Electrical System 2023-08-02 · SSM 51838 · Service Bulletin/Repair Instructions
in various 2017-2023 ford and lincoln vehicles, customers may receive a message in the fordpass or lincolnway app stating feature unavailable. since this is a fleet vehicle, it cannot access the (sync connect) fordpass or lincolnway app through the tcu embedded modem. if this message appears, the ve
Electrical System 2023-06-16 · SSM 51725 · Service Bulletin/Repair Instructions
some 2020-2023 ford and lincoln sync3 equipped vehicles may experience an inaccurate notification in the fordpassâ®/lincolnwayâ® app indicating vehicle has entered deep sleep mode. vehicle has entered deep sleep mode message is expected if the vehicle has not been started for 14 consecutive days, ba
Showing the 6 most recent of 58 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-07-24 · Electrical System“i am filing a complaint regarding ford safety recall 23s33 (nhtsa campaign 23v440) for my 2020 ford fusion energi. i brought my freshly purchased vehicle to my local authorized dealer, sheehy ford, to fix the high-voltage battery replacement recall. the dealership told me they had to order the part before they could schedule the repair. they have …”
2025-02-18 · Electrical System“the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact …”
2024-11-20 · Electrical System · 45,541 mi“the contact owns a 2020 ford fusion hybrid. the contact was unable to charge the vehicle. there were no warning lights illuminated. the contact received notification of nhtsa campaign number: 23v440000 (electrical system); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact called another loc…”
2024-06-24 · Electrical System“the contact owns a 2020 ford fusion energi. the contact received notification of nhtsa campaign number: 23v440000 (electrical system); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue …”
2024-05-22 · Electrical System“the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed…”
2024-05-18 · Electrical System“the center console display unit acts as though "ghost fingers" (internet term) are continuously exercising the display, since at least december 2023. if on climate, it will turn the climate controls on and off, and if on phone, it will attempt to delete phone contacts. the only screen that is safe to leave the display at, is navigation, so that i…”
2024-05-09 · Electrical System“the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonab…”
2024-04-29 · Engine“i am aware of the recall on the ford fusion plug in hybrid and for that reason i do not plug it in. we are supposed to use this as a regular hybrid until the fix comes out. that said, my car turns off randomly in traffic. all the warning lights turn on and the car fully shuts down and has to restart. this happens without warning, while in traff…”
2024-04-25 · Electrical System“the contact owns a 2020 ford fusion energi. the contact received notification of nhtsa campaign number: 23v440000 (electric system) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer…”
2024-04-04 · Electrical System“the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.