2018 Keystone Cougar problems, complaints & recalls
Most-reported problem areas: Wheels (1) · Suspension (1) · Structure:frame And Members (1)
🧭 Reliability snapshot
Compared against other Keystone Cougar model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (4)
Structure:frame And Members 2021-05-24 · campaign 21V380000 · 1,990 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Risk: A buckled frame rail can increase the risk of a crash.
Fix: Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
Equipment:recreational Vehicle/Trailer 2018-06-07 · campaign 18V383000 · 5,151 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Cougar recreational trailers equipped with an outdoor propane grill. The outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated area.
Risk: If the wooden assembly is exposed to high temperatures, there would be an increased risk of a fire.
Fix: Keystone will notify owners, and dealers will replace the wooden assembly with a metal assembly, free of charge. The recall began on July 26, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-322.
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment:recreational Vehicle/Trailer 2017-10-25 · campaign 17V673000 · 1,890 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2017-2018 Keystone Cougar western edition recreational trailers. The stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transit.
Risk: If the stabilizer jacks separate during transit, they could be a road hazard, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will inspect the mounting of the four stabilizer jacks and install appropriate fasteners, free of charge. The recall began on December 5, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-306.
Service bulletins (11)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
Equipment:appliance:air Conditioner 2019-08-27 · 19-356 · Service Bulletin/Repair Instructions
this is an email to dealers for advisory 19-356. it has been determined that the cougar 32rdb units may not have the adequate amount of a/c ceiling vents installed.
Equipment 2019-08-20 · 19-356 · Service Bulletin/Repair Instructions
this is the dealer revised letter for advisory 19-356. it has been determined that the cougar 32rdb units may not have the adequate amount of a/c ceiling vents installed.
Equipment 2019-08-20 · 19-356 · Service Bulletin/Repair Instructions
this is the revised repair instructions for advisory 19-356. it has been determined that the cougar 32rdb units may not have the adequate amount of a/c ceiling vents installed.
Equipment:appliance:air Conditioner 2019-07-18 · 19-356 · Service Bulletin/Repair Instructions
this is the owner notification letter for advisory 19-356. it has been determined that the cougar 32rdb units may not have the adequate amount of a/c ceiling vents installed.
Showing the 6 most recent of 11 bulletins. Search all of them free at nhtsa.gov.
What owners report
2022-05-24 · Structure:frame And Members · 10,000 mi“the contact owns a 2018 keystone cougar. the contact stated while driving approximately 45 mph and towing a fifth wheel trailer, the trailer was rocking up and down on the king pin of the trailer. the contact stated no warning light was illuminated. when the contact stopped and entered the trailer, he noticed that the interior walls had buckled. th…”
2021-08-31 · Suspension“the contact owns a 2018 keystone cougar trailer. the contact stated that the spring hangers fractured without warning. the contact received notification of nhtsa campaign number: 21v380000 (suspension, structure) however, the part to do the recall was unavailable. the vehicle was taken to the local dealer who stated that parts were not available. t…”
2019-06-19 · Electrical System · 5,000 mi“my 2018 keystone cougar has had a electrical short in the bedroom slide. what has been of real concern is that the wires going through the trailer into the slide was incorrectly installed at the factory. the plastic protective grommet between the wires going from the trailer to the slide was left unsecured and allowed the wires to rub into (again…”
2017-10-16 · Wheels · 100 mi“we have two issues with the fifth wheel camper in question. we only felt it neccesary to contact the nhtsa because the manufacturer refused to remedy the obvious problem when we were at an authorized service center and asked them to in the interest of our safety and that of other motorists. the fifth wheel came with the wrong size wheel and tire wi…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.