2020 Keystone Cougar problems, complaints & recalls
Most-reported problem areas: Wheels (1) · Suspension (1) · Electrical System (1)
🧭 Reliability snapshot
Compared against other Keystone Cougar model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (8)
Tires 2022-03-31 · campaign 22V209000 · 513 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
Risk: Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
Fix: Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-430.
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-09-13 · campaign 21V708000 · 95,885 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Structure:frame And Members 2021-05-24 · campaign 21V380000 · 1,990 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Risk: A buckled frame rail can increase the risk of a crash.
Fix: Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
Equipment:recreational Vehicle/Trailer:120/240 Vac Electrical System:inverter 2020-10-30 · campaign 20V670000 · 1,278 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
Risk: If the inverter is turned on, and energizes the shore power connection, it can increase the risk of injury.
Fix: Keystone will notify owners, and dealers will test the function of the inverter and rewire it as needed, free of charge. The recall began November, 18, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-389.
Equipment:electrical 2020-07-07 · campaign 20V398000 · 8,313 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Risk: If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
Equipment:recreational Vehicle/Trailer 2020-05-26 · campaign 20V302000 · 192 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
Risk: If the cooktop burner flames invert, there is an increased risk of a fire and injury.
Fix: Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall began July 17, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-377.
Electrical System:wiring 2019-09-30 · campaign 19V689000 · 379 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020 Cougar fifth wheels and travel trailers, models 22RBS, 23MLS, 25RES, 26RBS, 26RKS, 27RES, 27SAB, 27SGS, 29BHS, 29FKD, 29RLD, 30RKD, 31MBS, 32RDB, 32RLI and 34TSB. The wiring for the solar preparation kit may have been incorrectly wired to the wrong side of the 12V breaker, potentially allowing an electrical short circuit in the event of damage to the wiring.
Risk: An electrical short circuit increases the risk of a fire.
Fix: Keystone will notify owners, and dealers will inspect and correct the installation of the solar preparation wiring, as necessary, free of charge. The recall began on October 25, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-361.
Structure:emergency:escape/Egress/Exit 2019-09-11 · campaign 19V650000 · 18 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020 Cougar 30RKD trailers. The 60"x29" emergency exit windows over the dinette table in the cabin are missing a red handle and "EXIT" label.
Risk: If an emergency event occurs, trailer occupants may not be aware of the emergency exit function of the window, increasing the risk of an injury.
Fix: Keystone will notify owners, and dealers will replace the existing black exit handles with red handles and add an "EXIT" label, free of charge. The recall began October 9, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-360.
Service bulletins (12)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2022-03-15 · 21-406 · Service Bulletin/Repair Instructions
email to owners regarding campaign 21-406. it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be c
Structure 2021-08-18 · 21-406 · Service Bulletin/Repair Instructions
2nd mailing to owners for advisory 21-406. it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be c
Structure:body:roof And Pillars 2021-05-18 · 21-406 · Service Bulletin/Repair Instructions
it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be considered for reimbursement. further delay
Equipment 2021-03-01 · KSB-200305 · Service Bulletin/Repair Instructions
attached are the updated repair instructions for ksb-200305. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper
Equipment 2020-05-12 · KSB-200305 · Service Bulletin/Repair Instructions
this process describes how to replace a furrion antenna head with a winegard 360 for over the air (ota) channels.
Equipment 2020-01-29 · KSB-200117 · Service Bulletin/Repair Instructions
it has been determined the vehicles in this ksb population may have been manufactured with an inverter prep and only one receptacle is connected through the inverter. only units that are being set up with an inverter will require this repair, otherwise the unit works as designed.
Showing the 6 most recent of 12 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-11-01 · Suspension · 6,000 mi“the contact owns a 2020 keystone cougar rv. the contact stated that the side panels of the camper were detaching at the corners. the contact stated that her husband inspected the chassis of the camper and noticed that the chassis was severely corroded and fractured. the dealer was notified of the failure and referred the contact to the manufacture…”
2022-04-03 · Wheels“driving my 2020 keystone 1/2 cougar to camping world in nc when a noise made from camper, parts came from tire, and white smoke from camper to find driver side front axle tire had blown apart. bought replacement tire while initial repairs completed. on return home, felt another jerk from camper, just thought normal tow jerk, and got home to find p…”
2021-08-26 · Electrical System · 100 mi“the contact owns a 2020 keystone cougar. the contact stated while the rv was stationary, the rear motor turned on independently and fractured the gears. the contact took the rv to an independent mechanic, where it was diagnosed with needing the gearbox to be replaced. the rv was not repaired but was pending repairs. upon investigation, the contact …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.