2020 Infiniti Qx80 problems, complaints & recalls
Most-reported problem areas: Visibility/Wiper (1) · Vehicle Speed Control (1) · Service Brakes (1)
🧭 Reliability snapshot
Compared against other Infiniti Qx80 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Equipment:other:labels 2026-07-15 · campaign 26V455000 · 168,149 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020-2026 Nissan Armada, 2011-2013 Infiniti QX56, and 2014-2027 QX80 vehicles equipped with 22" wheels. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: An overloaded vehicle can increase the risk of a crash.
Fix: Dealers will install new labels, free of charge. Additionally, Nissan will mail replacement labels to owners. Interim letters notifying owners of the safety risk were mailed September 2, 2026. Additional letters will be sent once the final remedy is available, anticipated Fall 2026. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are R26B1 and P6A13/4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on Ju
Fuel System, Gasoline:delivery:fuel Pump:control/Drive Module 2021-05-20 · campaign 21V373000 · 24,140 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Nissan Armada and 2020-2021 INFINITI QX80 vehicles equipped with V8 engines. The impeller can swell and bind within the fuel pump module, causing it to fail.
Risk: Fuel pump failure can cause an engine stall, increasing the risk of a crash.
Fix: Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed February 4, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A2. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R21A3.
Service bulletins (105)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-04-13 · ITB09-063C · Service Bulletin/Repair Instructions
certification label and vin plate replacement service information because of collision damage or other vehicle repair, a replacement “certification label” or “vin plate/label” may be needed. hint: certification label = fmvss (federal motor vehicle safety standards) label. these items may be availabl
Forward Collision Avoidance: Automatic Emergency Braking 2025-02-20 · ITB23-023A · Service Bulletin/Repair Instructions
aeb warning light is on with warning messages displayed on combination meter applied vehicles: 2015-2024 q50 (v37) 2015-2018 q50 hybrid (hv37) 2017-2022 q60 (cv37) 2015-2019 q70 (y51) 2015-2018 q70 hybrid (hy51) 2019-2024 qx50 (j55) 2022-2024 qx55 (fj55) 2015-2021 qx60 (l50) 2022-2024 qx60 (l51) 201
Air Bags 2024-09-19 · ITB19-024D · Service Bulletin/Repair Instructions
dtc b00a0-00 storeif you confirm dtc b00a0-00 (occupant detection sensor unit) is stored, and ocs zero point reset cannot be performed, (continued on the next page)d
Electrical System 2024-08-15 · ITB22-020B · Service Bulletin/Repair Instructions
telematics control unit reset after automatic collision notification service information the telematics control unit (tcu) has the ability to send an automatic collision notification when the vehicle is involved in an accident. once an automatic collision notification is performed, the function beco
Electrical System 2024-08-15 · ITB22-017B · Service Bulletin/Repair Instructions
dtc b2e01-96 (internal battery) stored as current in ivc applied systems: vehicles equipped with telematics service information consult has been updated to allow dtc b2e01-96 for “internal battery” to be cleared in the telematics control unit (tcu). if dtc b2e01-96 is current/active in the tcu, and
Electrical System 2024-08-15 · ITB19-042E · Service Bulletin/Repair Instructions
av control unit replacement process this bulletin has been amended. see amendment history on the last page. please discard previous versions of this bulletin. if you confirm the av control unit needs to be replaced. action 1. read and save the vin. 2. read and save the configuration. 3. replace the
Showing the 6 most recent of 105 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-02-18 · Unknown Or Other“sunroof shattered while driving. if i did not have sunroof cover closed, glass would have fallen on me into car and potentially cause distraction leading to crash. an insurance rep will be inspecting vehicle within the next 3-5 days. no prior warnings before glass shattered. …”
2024-04-10 · Service Brakes“the brakes automatically engage without cause. the problem occurs at both city and highway speeds, from 20-75 mph. it is particularly bad when passing underneath a bridge. the car will abruptly stop. this has been ongoing for monthes. sometimes, the vehicle will act inappropriately when the brake is applied by the driver. the car will attempt to a…”
2023-07-25 · Visibility/Wiper“while waiting in a parking lot, i was reviewing the settings available on the lower center display, one of those options was for "camera." inside this menu i found and made adjustment for options like brightness, contrast, tint, color, and black level... and while most of those seemed to work well, and i was able to make suitable adjustments to t…”
2022-05-03 · Forward Collision Avoidance: Automatic Emergency Braking“vehicle aggressively and without cause engaged the automatic emergency braking system causing the driver to be slammed against her seat belt and almost having the car in back of us to almost rear end our vehicle. this has happened in the past but it has been a manageable slight deceleration when going around a gentle curve or at the railroad overp…”
2022-01-04 · Fuel System, Gasoline“the contact owns a 2020 infiniti qx80. the contact received notification of nhtsa campaign number: 21v373000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer and the manufacturer were made…”
2020-07-05 · Vehicle Speed Control · 2,500 mi“the cruise control is very abrupted when engaging the resume feature. the cruise will cause the transmission to downshift and engine to rev above 5000 rpms for just a couple of mph speed increase. i believe this a design flaw that could cause a driver to lose control of the car.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.