2004 Keystone Outback problems, complaints & recalls
Most-reported problem areas: Wheels:hub (1) · Tires (1) · Suspension (1)
Safety recalls (1)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2004-01-01 · 04043 · Service Bulletin/Repair Instructions
microwave mounting screws on outback models. *mj
What owners report
2008-07-25 · Suspension · 💥 crash“we were pulling our 29 ft. travel trailer north on hwy 75 near jasper, fl., when suddenly it started to fishtail. we tried to control the swaying, but it increased until the camper was moving our car and carried us off the road. the camper completely collapsed even though we did not roll. we were traveling on a straight road and did not make any la…”
2007-09-24 · Tires“tl*the contact owns a 2004 keystone outback rv. the tire brand is duro, hwa-fong rubber industrial company ltd is the manufacturer. the tire size was t115/70d15. 25rss is the model number. the rv doesn't have a motor. the contact observed that the tread is separating on all 4 of his tires, the front passenger and driver and the rear driver and p…”
2006-05-24 · Wheels:hub · 3,000 mi“i purchased an outback trailer from keystone rv in 2004 and it currently has 3000 miles on it. i recently noticed that the tires on the driver side have started to crack, and during the tire replacement the mechanic noticed that the hubs are loose on both axles on the driver side. i then took the trailer to general rv in mount clemens, michigan …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.