2011 Ford Fusion Hybrid problems, complaints & recalls
Most-reported problem areas: Steering (42) · Air Bags (34) · Service Brakes (18)
🧭 Reliability snapshot
Compared against other Ford Fusion Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
97 NHTSA complaints that reported an odometer reading.
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (10)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine And Engine Cooling 2024-02-08 · SSM 52243 · Service Bulletin/Repair Instructions
when performing any transmission fluid change or topoff involving motorcraftâ® premium atf, merconâ® v has replaced all versions of motorcraftâ® premium atf and can be used going forward. mixing motorcraftâ® premium atf and merconâ® v in the same transmission is acceptable. after 31-jan-2024, motorc
Steering 2023-05-26 · SSM 51666 · Service Bulletin/Repair Instructions
some 2010-2012 fusion/milan and 2011-2012 mkz vehicles equipped with a 2.5l or 3.0l engine and electronic power assist steering (epas), a remanufactured replacement steering gear (mu2z-3v504-arm) is available which is significantly less expensive than a new replacement gear. when conducting repairs
Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) 2023-04-07 · TSB 23-2098 · Service Bulletin/Repair Instructions
some 2010-2012 fusion hybrid electric vehicles (hev), 2010-2011 milan hev and 2011-2012 mkz hev vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. this may be due to software in the battery energy control modu
Equipment:electrical 2022-09-01 · 22G04 · Service Bulletin/Repair Instructions
certain 2010 ã¢ââ 2012 model year fusion / mkz / milan hybrid vehicles hybrid battery reduced electric vehicle operation becm and pcm software update in all the affected vehicles, outdated software may result in reduced ev-only mode performance earlier in the life of the vehicle than intended.
Air Bags 2022-03-28 · 22B05 · Service Bulletin/Repair Instructions
certain 2005-2014 mustang, 2005-2006 gt, 2004-2011 ranger, 2006-2012 fusion & mkz/zephyr, 2006-2011 milan, and 2007-2010 edge & mkx vehicles driver & passenger airbag module quality control inspection: ford motor company has determined that some vehicles claimed by dealers as repaired under takata a
Electrical System 2020-04-27 · TSB 20-2142 · Service Bulletin/Repair Instructions
some 2010-2012 fusion hybrid electric vehicles (hev), 2010-2011 milan hev and 2011-2012 mkz hev vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. this may be due to software in the battery energy control modu
Showing the 6 most recent of 10 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-11-20 · Steering · 80,000 mi“the contact owns a 2011 ford fusion hybrid. the contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. the contact stated that the steering wheel became difficult to turn. the vehicle was able to restart. the vehicle was taken to the dealer where it was diagnosed, and it …”
2024-11-04 · Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) · 142,000 mi“the contact owns a 2011 ford fusion hybrid. the contact stated while driving at an undisclosed speed, the check engine warning light illuminated. the vehicle was taken to an independent mechanic to be diagnosed. the contact was informed that the powertrain control module had failed and needed to be replaced. the vehicle was not repaired. the vehicl…”
2024-08-19 · Steering · 170,000 mi“the contact owns a 2011 ford fusion hybrid. the contact stated that upon starting the vehicle, the steering wheel became inoperable. the contact drove the vehicle without power steering functionality downhill. the service power steering immediately message was displayed. the contact stated that the failure was related to nhtsa campaign number: 15v3…”
2024-07-05 · Steering · 77,625 mi“the contact owns a 2011 ford fusion hybrid. the contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn and failed to function as needed. additionally, several unknown warning lights were illuminated. the vehicle was taken to the dealer where it was diagnosed with steering rack failure. the contact was informe…”
2024-05-08 · Service Brakes, Hydraulic · 130,000 mi“the contact owns a 2011 ford fusion hybrid. the contact stated while driving 10-15 mph and depressing the brake pedal several times, the vehicle failed to respond. there was no warning light illuminated. the contact drove in a circle and slammed on the brakes, and the vehicle responded. the vehicle was towed to an independent mechanic, where it was…”
2023-12-04 · Steering · 150,000 mi“the contact owns a 2011 ford fusion hybrid. the contact stated while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. the contact stated that the "service power steering" message was displayed. the vehicle was towed to an independent mechanic, who diagnosed a failure with the power s…”
2022-11-22 · Steering · 112,891 mi“the contact owns a 2011 ford fusion hybrid. the contact stated that while driving down a hill at approximately 35 mph, the "service power steering now" and service advance track" messages were displayed before the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. the vehicle was towed to the resi…”
2022-11-09 · Engine · 55,000 mi“the contact owns a 2011 ford fusion hybrid. the contact stated while driving 30 mph, the vehicle started shuddering and jerking inadvertently. the accelerator pedal was depressed but the vehicle failed to respond as needed. the power train warning light was illuminated. the contact was able to pull into a parking lot. the contact stated that the ve…”
2022-08-05 · Steering · 99,847 mi“the contact owns a 2011 ford fusion hybrid. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the vehicle was taken to the dealer where it was diagnosed that the electric power steering assist needed to be replaced. the manufacturer was made aware of the failure. the contact rela…”
2022-07-01 · Service Brakes, Hydraulic · 205,000 mi“the contact owns a 2011 ford fusion hybrid. the contact stated while driving 25 mph and depressing the brake pedal, the vehicle failed to stop as needed. the contact was informed that the service brake warning light illuminated. the vehicle eventually came to a rolling stop as the contact depressed the brake pedal to the floorboard. the vehicle res…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.