2013 Ford Fusion Hybrid problems, complaints & recalls
Most-reported problem areas: Power Train (22) · Steering (18) · Structure:body (11)
🧭 Reliability snapshot
Compared against other Ford Fusion Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
105 NHTSA complaints that reported an odometer reading.
Safety recalls (1)
Equipment:electrical 2018-09-10 · campaign 18V592000 · 49,197 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and
Risk: An overheated cord can increase the risk of a fire.
Fix: Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.
Service bulletins (58)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2023-04-04 · SSM 51536 · Service Bulletin/Repair Instructions
for 2000-2024 ford and lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. it is also not recommended to order a replacement module using a vehicle identification number (vin) from a different vehicle. most modules on these affe
Service Brakes 2022-12-16 · SSM 51261 · Service Bulletin/Repair Instructions
some ford and lincoln vehicles may exhibit noise when the brakes are applied. when diagnosing and repairing brake noise conditions, use the workshop manual (wsm) and the appropriate pinpoint test in section 206-00. the brake rotors should only be machined if directed by the wsm because one or more o
Service Brakes 2022-11-04 · SSM 51181 · Service Bulletin/Repair Instructions
some 2013-2016 escape/fusion/mkz vehicles may display an error message when updating the all wheel drive-atc barcode using the ids service function after installing a new rear drive unit assembly (rdu) or active torque coupling (atc) clutch assembly. to prevent this error from occurring, enter the u
Power Train 2022-10-25 · TSB 22-2396 · Service Bulletin/Repair Instructions
some 2013-2020 fusion, mkz and 2013-2018 c-max vehicles equipped with an hf35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. the noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle
Service Brakes, Hydraulic 2022-10-06 · SSM 51120 · Service Bulletin/Repair Instructions
some ford and lincoln vehicles may exhibit noise when the brakes are applied. when diagnosing and repairing brake noise conditions, use the workshop manual (wsm) and the appropriate pinpoint test in section 206-00. the brake rotors should only be machined if directed by the wsm because one or more o
Equipment:electrical:infotainment 2022-08-03 · TSB 22-2309 · Service Bulletin/Repair Instructions
some 2013-2017 c-max energi, 2013-2018 focus battery electric vehicle (bev), 2013-2020 fusion plug-in hybrid electric vehicle (phev), 2015-2017 mkz/mkz hybrid/mkc, 2016-2017 mkx and 2017 continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authori
Showing the 6 most recent of 58 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-06-29 · Power Train · 179,000 mi“the contact owns a 2013 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle failed to respond normally while depressing the brake pedal. several unknown warning lights were illuminated during the failure. the failure caused the steering wheel to lock up, the brake pedal became extremely firm, and the accelerator …”
2026-05-25 · Steering“while driving a 2013 ford fusion hybrid titanium (approximately 157,000 miles), the electronic power-assisted steering (epas) system suddenly failed without warning during heavy rain in philadelphia, pa. i was driving near the riverfront area by [xxx] when the steering immediately became extremely stiff and difficult to turn. no prior warning ligh…”
2025-10-30 · Unknown Or Other“the factory-installed rearview backup camera on my 2013 ford fusion fails intermittently. when shifting into reverse, the display screen frequently goes black, shows a distorted or flickering image with multicolored lines, or displays an error message stating the camera is unavailable. the failure is unpredictable but occurs more often in hot weath…”
2025-06-03 · Fuel System, Gasoline · 🔥 fire“the contact's granddaughter owned a 2013 ford fusion hybrid. the contact stated that while her granddaughter was driving at an undisclosed speed, the driver looked in the rearview mirror and noticed black smoke coming from the rear seats of the vehicle. the contact stated that the driver's sons were in car seats in the rear seats of the vehicle. th…”
2024-12-27 · Power Train · 95,189 mi“the contact owns a 2013 ford fusion hybrid. the contact stated while driving 65 mph and approaching a stop, the vehicle jerked forward. the contact veered to the right to avoid crashing with another vehicle. no warning light was illuminated. the local dealer was contacted, and the vehicle was taken to the dealer and was diagnosed with transmission …”
2024-07-19 · Traction Control System · 112,000 mi“the contact owns a 2013 ford fusion hybrid. the contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the traction control and power steering assist warning lights were illuminated. the vehicle was towed to an indepen…”
2024-04-12 · Steering · 125,000 mi“the contact owns a 2013 ford fusion hybrid. the contact stated that while her mother was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the steering assist warning light was illuminated. the vehicle was not taken to the dealer or …”
2024-03-12 · Power Train · 130,000 mi“the contact owns a 2013 ford fusion. the contact stated that when the vehicle was turned on, the contact heard a loud sound emanating from the engine compartment. on another occasion, while driving at various speeds, the vehicle started shaking. additionally, when the vehicle was in the park(p) position the vehicle continued to move inadvertently. …”
2023-12-13 · Power Train“the contact owns a 2013 ford fusion hybrid. the contact stated that while sitting in the passenger seat as their husband was driving through a fast food drive-through and attempting to make a left turn the power steering suddenly failed. the dashboard was illuminated with several different lights, meanings unknown, however, there were no warning li…”
2022-08-26 · Power Train · 130,000 mi“the contact owns a 2013 ford fusion hybrid. the contact stated that while driving at various speeds, an abnormal whining sound coming from the vehicle with the check engine warning light illuminated. the contact also stated that while refueling the vehicle, fuel would spew back out of the tank. as both failures persisted, the vehicle began to jerk …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.