2017 Ford Fusion Hybrid problems, complaints & recalls
Most-reported problem areas: Steering (13) · Power Train (13) · Service Brakes (6)
🧭 Reliability snapshot
Compared against other Ford Fusion Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
39 NHTSA complaints that reported an odometer reading.
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (60)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine And Engine Cooling 2024-03-06 · SSM 52335 · Service Bulletin/Repair Instructions
for 2015-2024 ford and lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to workshop manual (wsm), section 303-00 for oil leak inspection and testing methods. ford has evaluated turbochargers replaced for oil leak symptoms and although oil may coll
Power Train 2024-03-01 · SSM 52314 · Service Bulletin/Repair Instructions
during service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. replacement of the bolt
Engine And Engine Cooling 2023-10-31 · TSB 23-2338 · Service Bulletin/Repair Instructions
this article supersedes tsb 22-2181 to update the service procedure and part list. some 2015-2017 edge, 2016-2017 mkx, 2017 fusion/mkz/continental vehicles equipped with a 2.7l ecoboost or 3.0l ecoboost engine may exhibit an oil leak from the engine oil pan rtv seal. this may be due to a lack of rtv
Electrical System 2023-08-02 · SSM 51838 · Service Bulletin/Repair Instructions
in various 2017-2023 ford and lincoln vehicles, customers may receive a message in the fordpass or lincolnway app stating feature unavailable. since this is a fleet vehicle, it cannot access the (sync connect) fordpass or lincolnway app through the tcu embedded modem. if this message appears, the ve
Equipment:other:owners/Service/Other Manual 2023-06-08 · SAN-Vol1 I1 · Service Bulletin/Repair Instructions
the service awareness newsletter is an informal communication that contains information that may not be presently available in a tsb, ssm, gsb, or other electronic communication. this article includes information on warranty, technical service tips and other service information.
Structure 2023-04-04 · SSM 51536 · Service Bulletin/Repair Instructions
for 2000-2024 ford and lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. it is also not recommended to order a replacement module using a vehicle identification number (vin) from a different vehicle. most modules on these affe
Showing the 6 most recent of 60 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-02 · Steering“component: power steering module rack and pinion assembly the wheel locked up as described below in the middle of me taking a left turn, with the errors popping up as described. the problem has been diagnosed by the local ford dealership. three warning lamps that are intermittently on when i start the vehicle, though are not always there: steering …”
2026-09-04 · Unknown Or Other“backup camera lens is defective and has uv damage / hazing. makes reversing extremely difficult and dangerous as the lens is not giving a good image output to the infotainment screen to the point it is difficult to identify anything (cars, pedestrians, etc). ford has a known recall on the fusions for 2013-2016, and have excluded 2017-2020 model yea…”
2026-08-28 · Steering“the rack and pinion has failed twice within 2 and a half years. the steering has completely gone out twice while driving, causing extremely unsafe circumstances that could put multiple people in danger. after doing some research this is a common issue with ford fusions which is putting a lot of people in danger since it is a loss of steering issue.…”
2025-05-15 · Electrical System · 🔥 fire“while driving roughly 5mph leaving from being parked for over 1.5 hours the hybrid battery caught/ control module caught on fire. causing part of the truck carpet to catch fire. since there was someone in the backseat that quickly felt the heat they turned the car off and stopped. the fire was put out. we end having it towed to the ford dealership …”
2025-03-17 · Electrical System · 11,768 mi“the contact owns a 2017 ford fusion. the contact stated while using the key fob to start the vehicle, the heat on the front driver's seat and steering wheel failed to operate as intended. the contact manually depressed the button to turn on the heat. there was no warning light illuminated. the dealer was contacted and diagnosed that the instrument …”
2024-08-29 · Steering · 21,600 mi“the contact owns a 2017 ford fusion hybrid. the contact stated while making a left turn, the steering wheel made a complete 360-degree turn; however, the vehicle failed to respond as needed. additionally, the horn and the buttons on the steering wheel became inoperable. the contact pushed up on the steering wheel, applying a lot of pressure, to ste…”
2024-07-03 · Power Train · 180,000 mi“the contact owns a 2017 ford fusion hybrid. the contact stated that while driving 40 mph, the vehicle shut off unexpectedly. the message that the engine was overheating was displayed. the check engine warning light was illuminated. the red triangle symbol (master warning light) was illuminated. the vehicle was towed to an independent mechanic, who …”
2024-04-01 · Unknown Or Other · 💥 crash“airbags failed to deploy at 30-40 mph head on collision. vehicle had an airbag light come up, was inspected by ford and the rcm module was replaced as directed by manual. airbags were also inspected at the time. lights were cleared after the replacement. was the car not reading the speed at the time of the accident? my wife and 2 toddlers were in…”
2024-03-07 · Power Train · 104,000 mi“the contact owns a 2017 ford fusion hybrid. the contact stated while driving at an undisclosed speed, the contact heard a loud grinding sound coming from the vehicle. the vehicle was taken to the dealer where it was diagnosed with a failed transmission bearing and that the transmission needed to be replaced. the vehicle was not repaired. the contac…”
2024-03-06 · Steering · 100,000 mi“the contact owns a 2017 ford fusion hybrid. the contact stated that the steering wheel had fractured. the contact stated that due to the failure, the steering wheel had an abnormal up and down movement. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure. the failure mileage…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.