2012 Ford Fusion Hybrid problems, complaints & recalls
Most-reported problem areas: Steering (33) · Air Bags (26) · Service Brakes (13)
🧭 Reliability snapshot
Compared against other Ford Fusion Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
71 NHTSA complaints that reported an odometer reading.
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (10)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine And Engine Cooling 2024-02-08 · SSM 52243 · Service Bulletin/Repair Instructions
when performing any transmission fluid change or topoff involving motorcraftâ® premium atf, merconâ® v has replaced all versions of motorcraftâ® premium atf and can be used going forward. mixing motorcraftâ® premium atf and merconâ® v in the same transmission is acceptable. after 31-jan-2024, motorc
Steering 2023-05-26 · SSM 51666 · Service Bulletin/Repair Instructions
some 2010-2012 fusion/milan and 2011-2012 mkz vehicles equipped with a 2.5l or 3.0l engine and electronic power assist steering (epas), a remanufactured replacement steering gear (mu2z-3v504-arm) is available which is significantly less expensive than a new replacement gear. when conducting repairs
Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) 2023-04-07 · TSB 23-2098 · Service Bulletin/Repair Instructions
some 2010-2012 fusion hybrid electric vehicles (hev), 2010-2011 milan hev and 2011-2012 mkz hev vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. this may be due to software in the battery energy control modu
Equipment:electrical 2022-09-01 · 22G04 · Service Bulletin/Repair Instructions
certain 2010 ã¢ââ 2012 model year fusion / mkz / milan hybrid vehicles hybrid battery reduced electric vehicle operation becm and pcm software update in all the affected vehicles, outdated software may result in reduced ev-only mode performance earlier in the life of the vehicle than intended.
Air Bags 2022-03-28 · 22B05 · Service Bulletin/Repair Instructions
certain 2005-2014 mustang, 2005-2006 gt, 2004-2011 ranger, 2006-2012 fusion & mkz/zephyr, 2006-2011 milan, and 2007-2010 edge & mkx vehicles driver & passenger airbag module quality control inspection: ford motor company has determined that some vehicles claimed by dealers as repaired under takata a
Electrical System 2020-04-27 · TSB 20-2142 · Service Bulletin/Repair Instructions
some 2010-2012 fusion hybrid electric vehicles (hev), 2010-2011 milan hev and 2011-2012 mkz hev vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. this may be due to software in the battery energy control modu
Showing the 6 most recent of 10 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-09-11 · Unknown Or Other“while driving my 2012 ford fusion hybrid (vin: [xxx]), the braking system suddenly failed. when applying the brake pedal, there was completely zero brake resistance, and the vehicle failed to engage proper braking power, creating an extremely hazardous driving condition. the vehicle was inspected by a certified ford dealership (lithia), which offic…”
2025-07-07 · Steering · 72,000 mi“the contact owns a 2012 ford fusion hybrid. the contact stated while driving at 50 mph, the vehicle lost power steering functionality. there was no reservoir cap to check for power steering fluid. the power steering warning light was illuminated. the contact called the local dealer, but the vehicle was not diagnosed or repaired. the manufacturer wa…”
2025-03-06 · Steering · 68,000 mi“the contact owns a 2012 ford fusion hybrid. while the contact’s daughter was operating the vehicle, the steering wheel was very difficult to turn in either direction, with the message "power steering malfunction" displayed. the vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. the vehic…”
2024-04-11 · Steering · 207,000 mi“the contact owns a 2012 ford fusion hybrid. the contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. no warning light was illuminated. the contact stated a message that the “advance-trac system failure - service required” message was displayed. the contact drove the vehicle home, turned off the vehicle, an…”
2023-12-20 · Tires:pressure Monitoring And Regulating Systems · 140,000 mi“the contact owns a 2012 ford fusion hybrid. the contact stated that while driving at an undisclosed speed, the tpms warning light illuminated. the contact stopped at a local gas station and inflated the driver's side front tire. the contact stated that after inflating the tire, the advancetrac error and power system failure warning lights were illu…”
2022-05-24 · Air Bags“takata recall. the contact owns a 2012 ford fusion hybrid. the contact checked her vin online and discovered that her vehicle was included in nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was unavailable. the dealer was not made aware of the issue. the contact stated that the manufacturer had exceeded a reaso…”
2021-06-02 · Power Train · 82,000 mi“the contact owns a 2012 ford fusion hybrid. the contact stated that after reversing the vehicle, the gear shifter failed to shift into drive. the contact stated that several unknown warning lights were illuminated. the contact called roadside assistance. the tow truck driver arrived and repaired the vehicle. the manufacturer was not informed of the…”
2019-11-01 · Steering · 166,000 mi“tl* the contact owns a 2012 ford fusion hybrid. while driving 5 mph, the advance auto trac and power steering assist warning indicators illuminated. also, while making a right turn, the steering wheel seized. the contact attempted to steer the wheel, but it failed to steer properly. the contact turned the vehicle off and back on, placed the vehicle…”
2019-07-11 · Air Bags“tl* takata recall. the contact owns a 2012 ford fusion hybrid. the contact received a recall notification for nhtsa campaign number: 19v001000 (air bags). the contact called hall ford newport news at 877-398-2216 (located at 12896 jefferson avenue, newport news, va 23608) and was informed that the parts were not available. the manufacturer was made…”
2019-06-22 · Steering · 94,000 mi“i was driving and my steering wheel became very stiff. about 30 minutes later there was a red alert on the dash stating service power steering. then about five minutes later another alert came on and it was yellow that said service advancetrac. after that happened i drove home and the next morning when i got in my vehicle to leave the steering whe…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.