2011 Keystone Alpine problems, complaints & recalls
Most-reported problem areas: Wheels (1) · Tires (1)
Safety recalls (4)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Electrical System 2011-12-08 · campaign 11V577000 · 6,101 vehicles
Defect: KEYSTONE HAS REVISED THEIR REMEDY PROCESS AND IS AGAIN RECALLING CERTAIN 2009-2011 VEHICLES WITH THE GENERATOR READY OPTION, OR WITH STANDARD GENERATOR. SEE THE LIST ABOVE FOR THE AFFECTED MODELS. SOME IOTA ITS-50R TRANSFER SWITCHES ARE EXPERIENCING FAILURES WHEN EXPOSED TO HIGH ELECTRICAL LOADS. THE FAILURE IS CAUSING CONNECTIONS AND WIRING IN THE TRANSFER SWITCH TO DEGRADE AND OVER HEAT.
Risk: CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH MAY DAMAGE OTHER APPLIANCES, INCREASE THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE.
Fix: KEYSTONE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TRANSFER SWITCH, FREE OF CHARGE. THE REMEDY FOR THE PREVIOUS RECALL (10V-594) WAS TO INSPECT AND TIGHTEN THE SWITCH CONNECTIONS. THE SAFETY RECALL BEGAN ON FEBRUARY 24, 2012. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Electrical System 2010-11-23 · campaign 10V594000 · 6,297 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN FIFTH WHEEL TRAILERS WITH A GENERATOR READY OPTION. IF THE TRANSFER SWITCH IS NOT INSTALLED TO THE PROPER SPECIFICATIONS, THE ELEVATED ELECTRICAL LOADS ASSOCIATED WITH THE RECREATIONAL VEHICLE USE IN HIGHER AMBIENT TEMPERATURES MAY CAUSE OVERHEATING OF THE LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS.
Risk: OVERHEATING OF THE CONNECTIONS COULD RESULT IN A FIRE.
Fix: DEALERS WILL INSPECT AND REPLACE THE TRANSFER SWITCH IF NECESSARY FREE OF CHARGE. THE SAFETY WAS SUPERCEDED BY CAMPAIGN 11V-577. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Power Train:axle Assembly 2010-09-16 · campaign 10V413000 · 322 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN 2011 ALPINE, AVALANCHE, FUZION, LAREDO, MONTANA, AND MOUNTAINEER FIFTH WHEEL TRAILERS MANUFACTURED FROM AUGUST 19, 2010 THROUGH SEPTEMBER 1, 2010, EQUIPPED WITH DEXTER AXLES. ON SOME AXLES, CRACKS COULD APPEAR IN THE SPINDLE WELD.
Risk: THESE CRACKS CAN PROPAGATE AND CAUSE THE SPINDLE TO DETACH FROM THE AXLE TUBE, RESULTING IN THE SEPARATION OF THE WHEEL END FROM THE VEHICLE, CREATING A ROAD HAZARD THAT INCREASES THE RISK OF A CRASH TO OTHER VEHICLES, AND COMPROMISES THE DRIVER'S CONTROL OF THE VEHICLE INCREASING THE RISK OF A VEHICLE CRASH.
Fix: KEYSTONE WILL NOTIFY OWNERS AND DEALERS WILL INSPECT THE AXLE SERIAL NUMBER AND REPLACE IT IF IT FALLS WITHIN THE SERIAL NUMBER RANGE. REPLACEMENT OF THE AXLE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 24, 2010. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
What owners report
2015-04-06 · Wheels · 2,500 mi“the tires that the keystone rv company puts on their fifth wheel trailers are unsafe, at approx. 2500 miles and 4 years old i had a blow out on i-35 . it tore up my trailer and i feel they they are unsafe and very dangerous. *tr…”
2013-07-29 · Tires · 4,000 mi“the first tire failed on 9/10/10 on a new alpine 5th wheel rv equipped with powerking towmax st235/80/r16. the second tire failed on 5/27/13. the third tire failed on 6/2/13. the rv was not overloaded. these were original equipment tires, inflated to manufacturers recommendation of 80 psi. there was no road hazard damage to the tires. the rv w…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.