2021 Keystone Alpine problems, complaints & recalls
Most-reported problem areas: Structure:body (2) · Service Brakes (1) · Equipment (1)
Safety recalls (1)
Equipment:mechanical:integrated Jack/Leveler/Stabilizer 2022-09-29 · campaign 22V726000 · 9,678 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.
Risk: A foot pad that separates during transit can become a road hazard, increasing the risk of a crash.
Fix: Dealers will inspect the mounting bolt and reinstall with thread locking adhesive, as necessary, free of charge. Owner notification letters were mailed November 10, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-437.
Service bulletins (7)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2024-01-17 · KSB-210122 · Service Bulletin/Repair Instructions
revision of ksb-210122. it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2023-11-29 · KSB-210122 V2 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Equipment:other:owners/Service/Other Manual 2023-06-05 · KSB-221025 V3 · Service Bulletin/Repair Instructions
revised repair instructions for ksb-221025 - this process describes how to inspect and add an end of line resistor (eol) to the in-command system that may be exhibiting erratic readings on hvac and/or lose communication with components. it has been determined the vehicles in this ksb population may
Equipment 2022-11-28 · KSB-221025 · Service Bulletin/Repair Instructions
the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper and efficient service. ksbâs are intended to be used by tr
Structure 2022-03-24 · 210122 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2021-02-24 · KSB-210218 · Service Bulletin/Repair Instructions
this is the inspection instructions for ksb-210218, inspection process sidewall cracks. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership p
Showing the 6 most recent of 7 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-02-09 · Structure:body“bent/broken frame. we are stranded in northern ca. the unit is available for inspection. this rv is not safe to be on the road. the insurance company told is that it is non-drivable. see our story below: we have a 3 year old keystone alpine 5th wheel. the frame is bent and cross members are broken. we do not know how it happened. there has been …”
2024-11-16 · Unknown Or Other“on or about august 2021, the front frame flexed, causing the body to crack from both front slides lower forward corners going forward. camper was taken to rvoutlet in longs sc (now blue compass rv)to be repaired in september of 2021. the front frame section was found to be cracked, and was repaired per keystone tsb procedures, repairs completed in…”
2024-07-18 · Structure:body“the pin box is moving separately from the framework. what this means is the structure the holds the pin box is starting to fail which could cause the camper to separate from the truck when being pulled down the highway which could cause injury or death to people on that highway. it's a known defect…”
2023-10-03 · Equipment“the contact owns a 2021 keystone keystone rv. the contact received notification of nhtsa campaign number: 22v726000 (equipment) however, the part to do the recall repair was not yet available. the dealer was contacted and confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time…”
2023-09-12 · Unknown Or Other · 💥 crash“my husband and i purchased a 2021 alpine keystone 3712 kb fifth wheel on june 2, 2021 around the end of aug 2021. we left to oregon for our vacation. around the first part of september 2021 our trailer started showing signs of issues. we put it in the camper world in eugene or and found out that it had front structural damage where they tore out al…”
2022-05-11 · Service Brakes“all four brakes wore out pads and damaged the drums in under 1360 miles. the trailer frame shop where i had new brakes installed (smiley's pro services, 920 w pearl jensen way, la conner wa 98287-4720. ph # 360-466-3629. invoice #74287) said they had seen this happen to two other trailers in the previous month. the replaement brakes were instal…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.