2018 Keystone Alpine problems, complaints & recalls
Most-reported problem areas: Suspension (1) · Structure:body (1) · Electrical System (1)
Safety recalls (1)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2021-02-24 · KSB-210218 · Service Bulletin/Repair Instructions
this is the inspection instructions for ksb-210218, inspection process sidewall cracks. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership p
Trailer Hitches:fifth Wheel Assembly 2021-02-23 · KSB-180328 V2 · Service Bulletin/Repair Instructions
this is the revised repair instructions for ksb-180328. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper and
Equipment:appliance:air Conditioner 2019-01-08 · KSB-181206 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-181206. under certain conditions outside of 40°f to 100°f ambient temperature, the dometic gateway may not communicate with the temperature controls to allow the in-command hvac to work.
Electrical System:wiring 2018-12-07 · 18-318 · Service Bulletin/Repair Instructions
this is the revised repair instructions for advisory 18-318. it has been determined that certain atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner.
Electrical System:wiring 2018-09-05 · 18-318 · Service Bulletin/Repair Instructions
this is the repair instructions for advisory 18-318. it has been determined that certain atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner. this is the communication to the dealership regarding advisory 18-318
What owners report
2023-11-21 · Structure:body“rv shows early sign of possible frame flex by developing a bulge on the front drivers side slideout area. keystone was notified and denied warranty participation because unit was outside of the warranty period. frame flex is a known safety issue on multiple rvs and keystone is aware of this. keystone has repaired other units due to the safety co…”
2018-09-24 · Suspension · 1,000 mi“shakle bolts holding the springs and axels to the frame are loose and or stripped causing the nut to fall off the shakle bolt and the bolt eventually working its way out of the mounting allowing the axel to shift under the trailer possibly causing an catastophic accident. i was informed to check the bolts from an owner of the same year and make c…”
2018-05-18 · Electrical System · 800 mi“the power wire to the emergency breakaway switch of a 2018 keystone alpine 3400rs 5th wheel trailer was wired directly to battery power without a fuse or circuit breaker to protect it. due to another manufacturing problem, that power wire was pinched between the pin box (5th wheel hitch) and the fiberglass front cap of the trailer. the insulation …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.