2020 Keystone Alpine problems, complaints & recalls
Most-reported problem areas: Tires (1) · Structure:body (1) · Service Brakes (1)
Safety recalls (1)
Visibility:glass, Side/Rear 2020-06-12 · campaign 20V351000 · 428 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.
Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Fix: Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 24, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-375.
Service bulletins (11)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2024-01-17 · KSB-210122 · Service Bulletin/Repair Instructions
revision of ksb-210122. it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2023-11-29 · KSB-210122 V2 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2022-03-24 · 210122 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Equipment 2021-03-01 · KSB-200305 · Service Bulletin/Repair Instructions
attached are the updated repair instructions for ksb-200305. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper
Structure 2021-02-24 · KSB-210218 · Service Bulletin/Repair Instructions
this is the inspection instructions for ksb-210218, inspection process sidewall cracks. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership p
Trailer Hitches:fifth Wheel Assembly 2021-02-23 · KSB-180328 V2 · Service Bulletin/Repair Instructions
this is the revised repair instructions for ksb-180328. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper and
Showing the 6 most recent of 11 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-09-25 · Structure:body“unit has suffered damage to the chassis due to frame flex. an attempted repair was made by the manufacturer during the winter of 2023/2024 but again failed during the summer of 2024. rv was taken to a local dealer where a “flex test” was conducted, unit failed the test as it exceeded the manufacturers tolerances. unit has since been parked at the d…”
2024-07-08 · Tires · 43,000 mi“the contact owns a 2020 ford f-250 hauling a 2020 keystone alpine equipped with hispec tires, tire line: jurl4, tire size: st235/80/r16, dot number: 041juhprl. the contact stated while driving 60 mph and going uphill, the front driver’s side and rear passenger’s side tires sustained blowouts. the cause of the failure was not yet determined. the tir…”
2024-04-03 · Unknown Or Other“the sidewall of the camper is cracking at the front, lower corner of the left front slide out. this could be an indication of a major structural issue within the wall of the camper. this crack is located in an area of high stress due to the design of the 5th wheel camper. if the structure fails while the camper is being towed at highway speed, a ca…”
2023-07-13 · Equipment:mechanical:integrated Jack/Leveler/Stabilizer · 8,000 mi“the contact owns a 2020 keystone alpine rv. the contact stated that the hydraulic jacks were scraping on the roadway while driving at highway speeds. the contact had taken the rv to the dealer who replaced the driver’s side front jack however, the failure persisted. the contact stated that all the other jacks also experienced the failure. the trail…”
2020-03-02 · Service Brakes · 1,500 mi“while driving, receive intermittent message 'trailer wiring fault'. fifth wheel trailer brakes and lights not functioning.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.