2011 Keystone Outback problems, complaints & recalls
Most-reported problem areas: Wheels (2) · Tires (1) · Structure:body (1)
Safety recalls (4)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Trailer Hitches 2011-01-04 · campaign 11V002000 · 1,086 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2010-2011 COUGAR, LAREDO AND OUTBACK TRAVEL TRAILERS EQUIPPED WITH LIPPERT COMPONENT HITCH COUPLERS FOR LACK OF INDENTATION ON THE FORWARD EDGE OF THE COUPLER.
Risk: IF THE COUPLER IS LACKING THE INDENT IT WILL LEAD TO AN INCREASED RISK OF TRAILER SEPARATION FROM THE HITCH BALL WHILE TOWING RESULTING IN PROPERTY DAMAGE AND/OR VEHICLE CRASH.
Fix: OWNERS ARE ASKED TO INSPECT THE HITCH COUPLER FOR THE CORRECT STAMPING. IF THE HITCH COUPLER IS NOT FORMED CORRECTLY ARRANGEMENTS WILL BE MADE TO REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 24, 2011. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Wheels 2010-11-23 · campaign 10V597000 · 2,338 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 TRAVEL TRAILERS EQUIPPED WITH 15" X 6" WHITE SPOKE OR MODULAR DESIGN STEEL WHEELS WITH A SIX HOLE BOLT PATTERN. SOME OF THE WHEELS MAY HAVE INADEQUATE WELD PENETRATION BETWEEN THE OUTER RING AND THE CENTER PLATE DUE TO IMPROPER PLATE ALIGNMENT.
Risk: THERE COULD BE A POTENTIAL WHEEL FAILURE AND WHEEL LOSS INCREASING THE RISK OF A CRASH, OR PERSONAL INJURY.
Fix: KEYSTONE WILL REPLACE THE WHEELS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 15, 2010. OWNERS MAY CONTACT KEYSTONE AT 1-866-425-4369.
Equipment 2010-10-05 · campaign 10V478000 · 5,459 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 RECREATIONAL VEHICLES EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.
Risk: A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.
Fix: DEALERS WILL ISOLATE AND PERFORM A DROP PRESSURE TEST ON THE OVEN SUPPLY TUBE AND IF THE TUBE LEAKS IT WILL BE REPLACED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2010. OWNER MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
What owners report
2016-04-03 · Tires · 1,500 mi“ while driving 65 mph on the highway, i experience catastrophic failure of these trailer tires. tires were inflated to manufactuer instructions 65 psi. pre trip inspection showed no cracks or dry rotting. there was no indication of any defect. vehicle was not overloaded. after replacing the first blow out, a second tire catastrophically failed wit…”
2014-06-02 · Wheels · 4,284 mi“power king towmax str235/80r16 dot 83b5 gpb date code 1410 trailer tire blowout. while traveling at about 55 mph and less than an hour after a blowout of the same make and model of tire, our fifth-wheel travel trailer's right rear tire made a loud bang as if it popped, the entire tread and steel belt portion of the tire came off as if peeled, and …”
2014-06-02 · Wheels · 4,273 mi“power king towmax str235/80r16 dot 83b5 gpb date code 1410 trailer tire blowout. while traveling at about 15 mph, our fifth-wheel travel trailer's right rear tire made a loud bang as if it popped, the entire tread and steel belt portion of the tire began to come off as if peeled, and the tread began to cut up the underside of the trailer as it spu…”
2014-05-09 · Structure:body · 💥 crash“we recently purchased a used 2011 keystone outback toy hauler-style travel trailer. it has a side-entry garage on the front of the trailer. keystone advertises the trailer as capable of transporting a full-sized motorcycle in the garage. unfortunately, there's a defective design in the loading ramp that makes getting a motorcycle in the garage …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.