2011 Volkswagen Cc problems, complaints & recalls
Most-reported problem areas: Air Bags (23) · Fuel/Propulsion System (14) · Steering (12)
🧭 Reliability snapshot
Compared against other Volkswagen Cc model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
56 NHTSA complaints that reported an odometer reading.
Safety recalls (4)
Air Bags:frontal:driver Side:inflator Module 2018-03-06 · campaign 18V148000 · 363,713 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Fuel System, Gasoline:delivery:fuel Pump 2017-08-16 · campaign 17V509000 · 280,915 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Risk: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Fix: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Air Bags:frontal:driver Side:inflator Module 2016-02-10 · campaign 16V078000 · 659,493 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Air Bags:frontal 2015-08-04 · campaign 15V483000 · 415,825 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Fix: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Service bulletins (835)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2026-09-17 · V0116152014815_20 · Service Bulletin/Repair Instructions
suggested fuel additive
Unknown Or Other 2026-08-06 · TT 00-13-04_7 · Other
permission to change daily order upgraded to red order
Unknown Or Other 2026-08-04 · V0026012081638_2 · Service Bulletin/Repair Instructions
differences between a leak and seepage
Electrical System 2026-07-15 · VOS-26-42 · Service Bulletin/Repair Instructions
this is a notice for software changes with the odis diagnostic program to correct the communication during vehicle programming function: a software fix is needed to correct the issue: da 0019 - hotfix 12-v battery test(s) – no battery diagnosis - inconclusive test result.
Engine 2026-07-09 · V1718062017813_24 · Service Bulletin/Repair Instructions
oil consumption measurement and electronic oil consumption measurement
Engine 2026-06-18 · TT 13-20-01_3 · Service Bulletin/Repair Instructions
instruction, how to lubicate engine before initial start.
Showing the 6 most recent of 835 bulletins. Search all of them free at nhtsa.gov.
What owners report
2022-07-25 · Air Bags:frontal:driver Clockspring/Spiral Cassette · 165,000 mi“the contact owns a 2011 volkswagen cc. the contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. additionally, the horn was inoperable. the vehicle was taken to the dealer where it was diagnosed with clockspring failure. the dealer informed the contact that the clockspring needed to be replaced. the vehic…”
2020-12-23 · Steering · 127,000 mi“tl* the contact's son owns a 2011 volkswagen cc sport. the contact stated that when her son started the vehicle, the steering column lock indicator light flashed on the instrument panel. the vehicle turned off independently. the contact's son restarted the vehicle and turned the steering wheel to disengage the lock to keep the vehicle idling. the f…”
2019-07-11 · Fuel/Propulsion System · 4,700 mi“tl* the contact owns a 2011 volkswagen cc. the contact stated that there was a progressing intermittent electrical and fuel system failure with the vehicle. the battery was replaced more than four times. the contact stated that there was reduced power to the point that the vehicle could shut down at any moment, creating the risk for a potential cra…”
2019-03-25 · Unknown Or Other · 108 mi“i was leaving the store when i noticed my vehicular wouldn't go over 30 mph. i pulled into another store to assess the situation. when i turned my car back on and was attempting to leave my car stopped working. i had it towed to the shop and they advised me to call volkswagen because this issues was likely covered under a warranty. i called volkesw…”
2019-03-20 · Fuel/Propulsion System · 103,000 mi“vehicle keeps misfiring. check engine light remains on. epc light comes on periodically after fuel pump was replaced. while driving car jerks and check engine light begins to flash. lots of wear to tires within a few thousand miles. breaks must be push on hard to stop. the dealership said the only thing that was wrong was a code for carbon buildup.…”
2019-03-19 · Engine · 60,000 mi“tl* the contact owns a 2011 volkswagen cc. the contact stated that the engine would not start. there were no warning indicators illuminated. the vehicle was towed to ourisman honda of laurel (3371 laurel fort meade rd, laurel, md 20724, (301) 498-7400) where it was diagnosed that the engine needed to be repaired. the vehicle had not been repaired.…”
2019-02-20 · Steering“bought the car used and took it to a mechanic to get it checked out. low and behold they informed me i have a failing power steering module, rear main seal, carbon build up on the intake, as well as cracks in both front control arms. took it to a dealer who confirmed this diagnosis and gave me a $6250 quote for the work. car was driving fine and fe…”
2019-02-04 · Power Train · 118,000 mi“i put the car in reverse and the car drove forward. it has also acted as though it is in neutral while in reverse. every time this occurs the dash transmission light blinks. at times it stutters when accelerating from a stop and makes clicking noises when stopped. there is approximately 80k miles on the transmission, all services have been done and…”
2018-11-08 · Engine · 194,000 mi“tl* the contact owns a 2011 volkswagen cc. while driving approximately 25 mph, the vehicle began to hesitate. the vehicle was taken to dublin volkswagen (6085 scarlett court, dublin, ca 94568) where it was diagnosed that the timing chain tensioner failed and needed replacement. the same dealer repaired the vehicle in 2015, 2016, and 2017 for the sa…”
2018-09-13 · Unknown Or Other · 80,000 mi“the rear view camera image in this car's radio (model rns-510) comes on extremely slowly. if the car has not been used for more than 30 mins, mostly likely it will take 30 seconds for the rear view camera image to show up on the screen, rendering the rear view camera mostly useless. we have many kids in our area, this is not safe. i checked the int…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.