2016 Volkswagen Cc problems, complaints & recalls
Most-reported problem areas: Fuel/Propulsion System (7) · Air Bags (6) · Electrical System (3)
🧭 Reliability snapshot
Compared against other Volkswagen Cc model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (6)
Air Bags: Air Bag/Restraint Control Module 2019-07-17 · campaign 19V535000 · 27,822 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Risk: Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.
Fix: Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen's number for this recall is 69Z5.
Air Bags:frontal:driver Side:inflator Module 2019-01-11 · campaign 19V014000 · 119,394 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen's number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).
Unknown Or Other 2018-05-16 · campaign 18V329000 · 252 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Fix: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Fuel System, Gasoline:delivery:fuel Pump 2017-08-16 · campaign 17V509000 · 280,915 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Risk: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Fix: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Seats:front Assembly:head Restraint 2017-04-28 · campaign 17V287000 · 23 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Risk: If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.
Fix: Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.
Latches/Locks/Linkages 2016-06-24 · campaign 16V464000 · 5,658 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 CC vehicles manufactured January 12, 2016, to February 3, 2016, Golf R and Tiguan vehicles manufactured November 25, 2015, to January 28, 2016, and e-Golf vehicles manufactured November 25, 2015, to January 11, 2016. Vibrations, such as those created by opening and closing a vehicle door, may cause the rear child door locks to disengage, allowing a child to open a rear door while inside the vehicle.
Risk: If an unrestrained child unexpectedly opens a door, they may fall from the vehicle increasing their risk of injury.
Fix: Volkswagen will notify owners, and dealers will inspect, and if necessary, replace the child lock(s), free of charge. The recall began on August 22, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 58C9.
Service bulletins (666)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2026-09-17 · V0116152014815_20 · Service Bulletin/Repair Instructions
suggested fuel additive
Unknown Or Other 2026-09-09 · SM 39-2026 · Other
this special notice is to inform dealers to return the parts listed if it meets the criteria provided.
Engine 2026-08-21 · SM 35-2026 · Other
this special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
Unknown Or Other 2026-08-06 · TT 00-13-04_7 · Other
permission to change daily order upgraded to red order
Unknown Or Other 2026-08-04 · V0026012081638_2 · Service Bulletin/Repair Instructions
differences between a leak and seepage
Electrical System 2026-07-15 · VOS-26-42 · Service Bulletin/Repair Instructions
this is a notice for software changes with the odis diagnostic program to correct the communication during vehicle programming function: a software fix is needed to correct the issue: da 0019 - hotfix 12-v battery test(s) – no battery diagnosis - inconclusive test result.
Showing the 6 most recent of 666 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-05-05 · Air Bags“i purchased my volkswagen cc in 2019. it hasn't been officially 4 years of owning the vehicle, and the clock spring or air bag light comes on in which it seems every 1.5 years. it costs over $800 to repair, and the first repair was replaced by certified vw oem parts. i can't get an inspection and pass because the horn will not work. my safety is pu…”
2023-01-07 · Structure:body“when i put my car in drive (to move forward) from a cold start, the vehicle hesitates, does not respond to the accelerator pedal, and does not move. during this time, the transmission does not engage, and the vehicle shakes and produces a loud clunking sound from underneath. after that faulty start, the vehicle operates normally, until the next col…”
2022-10-06 · Air Bags“clock spring broke, now no airbag and nothing on the steering panel works including the horn and airbag. first i was told by the dealship that it was a california car so they would fix it, today i was told they would not. so we are driving a car with no airbag. they want $700 to replace this part with a long waiting period. …”
2022-07-06 · Air Bags“the clock spring in the steering wheel broke causing the airbag light to come on, the audio controls on the steering wheel to stop working and a noise coming out of the wheel when i turn it. the failure has been confirmed by a mechanic. there were no symptoms of the issue prior to failure. …”
2022-03-21 · Unknown Or Other“clock spring went out so airbag and horn do not work…”
2021-11-02 · Suspension“vehicle has factory installed splash guards, the car bottoms out when hitting the slightest bump. nina at vw corporate has been totally useless.…”
2021-11-02 · Electrical System“my 2016 vw cc (vin: [xxx]) has a clock spring failure. i brought my car in to riverhead bay motors on 2/12/2019, with the hope of diagnosing and fixing the part. they had to order the part, so only diagnosis was done. diagnosis confirmed that the clock spring (in vw’s own words from the bill): “upon further diag found clock spring defective”). i wa…”
2021-05-03 · Unknown Or Other · 40,000 mi“lock for door rear passenger fell into door with no force. broke no clips. caused $350 repair and shorted out a cord was not covered by certified car power train warranty. blamed as negligence to owner. again lock push button fell into door broke no clips and little to no force used. loosened the unlock wire.…”
2021-01-21 · Electrical System · 55,000 mi“the clock spring has failed on my cc causing all airbags to be disabled. volkswagen refuses to fix this as a safety issue. i'm filing this in the event that something happens i will have full recourse against them for negligence over profit.…”
2020-06-03 · Fuel/Propulsion System · 39,000 mi“several times now when attempting to turn out into traffic my car stutters and caused me to almost get hit. recently while driving in traffic my car stopped receiving gas and started coasting. it literally stopped working in the middle of traffic almost causing an accident with myself and child in the car. *tr…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.